Abegail Bulanduz

                                   Abegail M. Bulanduz B13 l69 Reginald st. Xevera tabun, Mabalacat City Pampanga -/- -d Positions Objective Objective: Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues, to deliver swift resolutions and foster a positive relationship between the customers and the company. Work Experience: Business Name:Sutherland Global Services Positions: Fraud Specialist Inclusive Date : September 21, 2020- Present Duties and Responsibilities •Maintain customer accounts and record account information •Oversee customer financial accounts and process customer adjustments. •Investigate reported fraud transactions on customers credit card •Calling in merchants to confirm if Customer have done business and to confirm if transaction is fraudulently done. •Process credit if transactions were confirmed not made by the Account Holder •Sending out new card to customers, updating account information on data base. •Adjusting Payment history and Credit Bureau Reporting cause by the Fraud transactions. Business Name: Sutherland Global Services Positions: Collections Specialist Inclusive Date : November 05, 2013 – February 29,2020 Duties and Responsibilities •To provide good customer service. To manage customers profile. •To achieve customers satisfaction.  •Maintain a positive attitude and calmly respond to customers' complaints. •Open new customer accounts. • Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise. *Summer Job at Mabalacat City Municipality April-May 2011 April-May 2012 April-May 2013               Duties and Responsibilities  Office of the Senior citizen  To assist Senior citizens regarding Ids related and benefits for medication  Accountable to people and shall discharge their duties with utmost responsibilities, integrity and loyalty to serve Educational Background: Tertiary:Bachelor of Science in Customs Administration Mabalacat City College Dolores, Mabalacat City, Pampanga 2012 – 2014 Secondary:Mabalacat Community High School Dolores, Mabalacat City, Pampanga                                                     2009 – 2012 Primary : Mabalacat Elementary School Poblacion Mabalacat City, Pampanga- Skills: Computer Literate Customer Service Skills Personal Qualities Can work in overtime if the company needed. Hardworking Multi-tasking Can Speak English Fluently  Friendly Fast learner Seminars/ Certificates: *W E   A R E   C U S T O M S February 17, 2013 Systems Plus College Foundation Balibago Angeles City Pampanga *CUSTOMS BROKER ASSEMBLY SEMINAR September 11, 2014  Manila, Philippines CERTIFICATES from Genesis Financial Solution Top Collector              Sutherland Global Services Personal Information: Birth Date:August 15,1995 Age:27 years old Civil Status:Single Height : 5’1 Weight :40 kgs                                                                                               ABEGAIL M.BULANDUZ