Abegail Basilio

ABEGAIL BASILIO A D M I N I S T R A T I V E --Nueva Vizcaya, Philippines SKILLS Customer Service Sales Data Analytics Digital Marketing Social Media Management Tech and Social Media-savvy Able to learn new tools and platforms quickly Able to quickly adapt to changes Able to use multiple softwares and databases at the same time Spreadsheets and MS Office Canva, Filmora, Capcut Sugar and Siebel CRMS EDUCATION BS COMMERCE MAJOR IN BUSINESS ADMINISTRATION University of Santo Tomas, Manila 2003 - 2007 CERTIFICATES GOOGLE DIGITAL MARKETING AND E-COMMERCE Google via Coursera August 2022 GOOGLE DATA ANALYTICS Google via Coursera September 2022 META SOCIAL MEDIA MARKETING Meta via Coursera September 2022 A S S I S T A N T PROFILE Results-driven professional with extensive background in customer service, sales, operations support and handling administrative tasks, and with specialization certificates in digital marketing, social media management and data analytics. Established professionalism in dealing with clients and in handling confidential information. Known in previous workplace for being able to find answers to and resolve unusual issues, as well as, being able to complete tasks ahead of deadline, while delivering exemplary work. EXPERIENCE ADMINISTRATIVE ASSISTANT Kalahan Store | Jan 2018 - Aug 2022 tasked with processing paperworks, keeping records, securing business permits, basic bookkeeping, filing and payment of taxes, preparing order list, and coordinating with suppliers. EMAILBANKING OFFICER Bank of the Philippine Islands | Dec 2016 - Jul 2017 Managed the bank's customer service mailbox Mapped, reviewed, and implemented Standard Operating Procedures and process improvements Liaised with different bank departments Composed editable and customizable email templates for the customer service department SENIOR EMAILBANKING SPECIALIST Bank of the Philippine Islands | Apr 2011 - Nov 2016 Addressed inquiries and resolved concerns for retail banking clients through e-mail Handled escalations for unusual concerns and irate clients Liaised with other bank departments in behalf of teammates Performed Team Leader's tasks when TL is unavailable PHONEBANKING SPECIALIST Bank of the Philippine Islands | Oct 2008 - Apr 2011 Addressed inquiries and resolved concerns for retail banking clients through phone CUSTOMER INTERACTION ASSOCIATE Telus International Philippines | Apr 2007 - Jul 2008 Handled inbound sales and customer service calls for Dell