Abegail Ann Arevalo

Abegail Ann Ani-Arevalo Phase 3 Area A Lupang Pangako Payatas B Quezon City Philippines 1119 Mobile No. - / - Email:- Objective: Looking for an opportunity to work as a freelancer where I can showcase my talent and expertise to help business growing needs. Personal Particulars: NicknameAby Age38 years old CitizenshipFilipino Marital StatusMarried Date of Birth25 October 1979 Place of BirthMetro Manila GenderFemale Work Experience: Technical Support Associate (April 2016 – December 2017) Teletech Novaliches (Client: Verizon USA) Provides technical assistance for customer’s issues on internet (fiber optics), phones, and cable TV. Email Support / Chat Sales Associate Tier 2 (July 2013 – February 2016) Teletech Novaliches (Client: Toshiba Leading Innovation USA) Provides assistance for sales and aftersales inquiries. Reviews customer complaints and provides possible solution. Escalates to proper support group whenever necessary. Offers new products and current promotions to prospective customers. Finance / Order Verification Specialist (March 2012 – July 2013) Teletech Novaliches (Client: Toshiba Leading Innovation USA) Ensures privacy and security of cardholders who placed order online. Customer Service Representative (November 2010 – February 2012) SPI Global - Sampaloc, Manila (Client: Smart Communications, Inc.) Answers inquiry calls (basic and aftersales information) from customers. Reviews customer complaints and provides possible solution. Escalates to proper support group when necessary. Assists customers in billing concerns. Persuade customers to buy products or promos being offered. Customer Service Representative (July 2008 - October 2010) People Serve (Client: Smart Communications, Inc.) - Quezon Avenue, Quezon City Answers inquiry calls (basic and aftersales information) from customers. Reviews customer complaints and provides possible solution. Escalates to proper support group when necessary. Assists customers in billing concerns. Persuade customers to buy products or promos being offered. Accounting Assistant (February 2005 – May 2008) Hiyas Press, Inc. - G. Araneta Avenue, Quezon City Maintains and reconciles financial accounting records. Handles accounts payable, receivables, and payroll preparation. HR Assistant (April 2003 – January 2005) Abiva Publishing House, Inc. / Hiyas Press, Inc. – G. Araneta Ave., Q.C. Assists HR Manager in recruitment and selection, training and development. Maintains human resources database and personnel files. Educational Background: Short Courses: 1. Certificate in Digital Marketing Masterclass 2018 2. Certificate in Digital Marketing Course Polytechnic University of the Philippines Bachelor of Science in Accountancy Sta. Mesa, Manila SY- Manuel Roxas High School Roxas District, Quezon City SY- Holy Family Parochial School Roxas District, Quezon City SY- Character References: Madonna LlanetaFreelancer - Jennifer CabreraSupervisor- Mary Angel AngelesSupervisor- I hereby certify that all information written herein is true and correct to the best of my knowledge and belief.