Abe Oluwatomiwa

Hello,

Thank you for checking out my profile! I am a high-energy, disciplined, exceptional, transparent, empathetic Customer-centric Customer Support and Virtual Assistant professional, with about Four (4) years plus broad customer service experience, spanning basic customer service and Virtual Assistant roles, to more advanced customer support, service and satisfaction duties.

• I am experienced in answering questions bordering on products and services and also keeping clients abreast of new developments of products and services necessary for business objectives, such as Teams for scheduled meetings, Help Desk, Rave diagnostic tools, thereby enhancing quality customer relations.

• In previous roles, I have consistently met performance milestones in speed, accuracy and volume, which led to the reduction of customer’s complaint by an 80% rate, through escalated grievance resolution procedures.

• I can initiate follow ups of customer requests within the requested time frame and collect valuable insights from interactions and transactions with customers, into a database that can be used to keep a pulse on what is going well and what needs attention which in return can aid and fuel improvements on organizational products and services.

• My goal, is to achieve beyond milestones, productivity and profit for your business, through excellent customer satisfaction duties to your customers.