Abe Berdan
Virtual Assistant
PROFILE INFO
As a virtual assistant specializing customer service,
I can help you take care of your customers and
keep them happy and loyal to your brand. Your
business will benefit from the skills I have acquired
from my seven years of experience as a customer
EDUCATION
June 2011-April 2015
BACHELOR OF SCIENCE IN
HOTEL AND RESTAURANT
MANAGEMENT, Graduate
service representative.
CONTACT-
WORK EXPERIENCE
JULY 2015– APRIL
2016
(VISA) CUSTOMER SERVICE
REP., TELEPERFORMANCE
AYALA, MAKATI SITE PH
Worked as Fraud Analyst who handles/monitors
customers bank accounts, analyzes the data to
identify if there's any fraudulent/suspicious
activities and manages their orders.
MAY 2016– JUNE
2022
(AMAZON) CUSTOMER
SUPPORT SPECIALIST,
ALORICA MAKATI SITE PH
Worked as a customer service support on a retail
account (Amazon). Answers incoming calls and
emails from customers regarding their concerns
and/or order’s in general.
MY EXPERTISE
Professional Skills
Product Research
Customer Service
Email Support
Chat Support
