Abe Beaniza Jr

Abe Mendoza Beaniza Jr. Freelancer/Customer Service Profesional ABOUT ME CONTACT ME Blk 17, L 7, PH 3-B Palmera Springs Sub., Brgy. 175 Caloocan City Task-driven professional with 9+ years of experience in providing World Class - calling B2B/B2C, and appointment setting. With a positive work ethic, committed Customer Service for International Accounts. Equipped with knowledge and experience in handling difficult call situations, claims disputes, escalated calls, cold to provide excellent service and customer satisfaction. - https://my.indeed.com/p/abeb -zo93gdj https://www.linkedin.com/in/a be-mendoza-beaniza-jr703bb3191/ EDUCATION Capiz Institute of Electronics, Roxas City Capiz Two years Course Industrial Electronics Technician Major in Bio-Medical Electronics 06/2005 - 03/2007 San Nicolas National High School, Tapaz Capiz 06/2001 - 03/2005 San Nicolas Elementary School, Tapaz Capiz 06/1995 - 03/2001 REFERENCES Aaron Reyes Team Leader/ Supervisor/Coach Optum Global Solutions Inc. :- Oscar Abad Jr. Team Leader/ Supervisor/Coach Optum Global Solutions Inc. :- WORK EXPERIENCE Admission Counselor/Sales Independent Contractor AKUA BEHAVIORAL HEALTH, INC. 20271 SW Birch St Newport Beach, CA 92660 June 7, 2022, to October 27, 2022 • Provides pre-admission screening and intake assessment for both Mental Health and Substance Abuse programs. • Pre-qualifying Patients Insurance to cover the Admission treatment. • Validating all data entry in CRM and Appointment setting. Independent Contractor Outbound/Inbound Sales Representative Business Debt Adjusters LLC 120 Sylvan Avenue, #302 Englewood Cliffs, NJ 07632 April 6, 2022, to May 31, 2022 • Primary Responsibilities: Business Growth ·Day to Day: Prospecting the assigned Lead Sources, Pre-Qualifying Business Owners for our Relief/Settlement Program, Retrieving Documentation, and scheduling appointments for available Senior Consultants. Customer Service Representative/Healthcare Account Optum Global Solutions (Philippines), Inc Central Avenue, UP Ayala Land Techno-Hub Diliman, Quezon City 1101 February 1, 2017, to April 8, 2022 ·Responsible for reviewing and submitting documents for participation or joining the network. ·Answer questions from healthcare providers about Contract Verification, Available in-network services, and billing procedures. ·Sending and receiving correspondence, data entry, and maintaining provider’s demographic files are up to date for claims data processing and billing purposes. Maintaining a good relationship with providers. WORK EXPERIENCE Customer Service Representative to Project Coach Trainee/Collection Account AFNI Philippines INC Diliman Commercial Complex, 46 Commonwealth Ave, Quezon City, Metro Manila February 2, 2015, to January 17, 2017. ·Arrange for debt repayment or establish repayment schedules based on customers' financial situations. ·Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks. ·Advise customers of necessary actions and strategies for debt repayment. ·Anticipate escalation and take over calls when needed. ·Answer questions from staff and provide guidance and feedback. · Devise ways to optimize procedures and keep staff motivated. ·Help creative people develop actionable and doable plans. Technical Support Representative Teleperformance Fairview Philippines, SM City Fairview Annex, Quezon City, April 01, 2014, to January 20, 2015. ·Provides answers to clients by identifying problems; researching answers; guiding the client through corrective steps. ·Improves client references by writing and maintaining documentation. ·Accommodates client disabilities by recommending devices and techniques. ·Improves system performance by identifying problems, and recommending changes. ·Updates job knowledge by participating in educational opportunities; maintaining personal networks. Customer Service Representative Teletech Customer Care Management (Phils) Inc. SM City IloIlo, Benigno Aquino Ave, Mandurriao IloIlo City May 28, 2012, to March 25, 2014. ·Attracts potential customers by answering product and service questions, suggesting information about other products and services. ·Opens customer accounts by recording account information. ·Maintains customer records by updating account information. ·Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Service Crew Goldilock Bakes Shops SM Fairview, Quirino Highway Corner Regalado Avenue, Pasong Putik Novaliches, Quezon City, 1118 Metro Manila, Philippines December 6, 2010, to May 5, 2011 Counter Checker/Bagger SM Hyper Market SM Fairview, Quirino Highway Corner Regalado Avenue, Pasong Putik Novaliches, Quezon City, 1118 Metro Manila, Philippines April 2010 to October 2010 Sales Representative American Star Apparel (Phil) Inc. Dickies 25 La Felonila, New Manila, Quezon City, Metro Manila, Philippines August 2008 to January 2009 Counter Checker/Bagger Mandurriao Star Inc SM City Benigno Aquino Ave, Mandurriao, Iloilo City, 5000 Iloilo, Philippines August 6, 2007, to January 5, 2008