Abdulsalam Esther

Headlines:- Customer Service Expert & Sales Specialist

Profile Summary:

Results-driven customer service expert with 2 years of experience in providing top-notch support and driving sales growth. Proven track record of exceeding targets and delivering exceptional customer satisfaction. Skilled in communication, problem-solving, and sales strategy. Proficient in Google drive, Microsoft excel,slack tools and dedicated to continuous learning and improvement.

Skills:

• Customer Service

• Sales

• Communication

• Problem-Solving

• Time Management

• Multitasking

• Adaptability

Work Experience:

• Customer Service Representative for Olamiduntan foods items Nigeria limited (Jan 2022- Dec 2023)

  - Responded to customer inquiries via phone, email, and chat

  - Resolved customer issues in a timely and professional manner

  - Exceeded sales targets by 80%

  - Developed and implemented effective sales strategies.

• Sales Specialist, [ Amakiddies Nigeria limited]

-Responded to customers demand via email,chat and phones

  - Generated new leads and converted them into sales.

  - Built strong relationships with customers and colleagues

  - Collaborated with cross-functional teams to achieve business objectives.

• Handles customers refunds according to the company rules.