Abdulrasheed Qudus

ABDULRASHEED QUDUS OLADIPUPO ABDULRASHEED QUDUS OLADIPUPO 27, Adedeji Street, Oshodi, Lagos-- Order Fulfillment Specialist | E-commerce Support ㅡ Summary Detail-oriented and highly organized Order Fulfillment Specialist with experience in e-commerce operations, order processing, inventory management, and customer service. Skilled in managing end-to-end order fulfillment, coordinating with suppliers, tracking shipments, and ensuring accurate and timely deliveries. Proficient in using CRM tools, spreadsheets, and order management software to streamline operations. Dedicated to providing exceptional customer support via email and chat, resolving order discrepancies, and improving fulfillment efficiency ㅡ Experience E-commerce & Order Fulfillment Specialist / (Freelance) MARCH 2023 - PRESENT ●​ Processed and managed customer orders through e-commerce platforms. ●​ Verified order details, tracked shipments, and updated customers on delivery status. ●​ Coordinated with suppliers, vendors, and shipping partners to ensure on-time deliveries. ●​ Handled returns, refunds, and exchanges, resolving customer issues efficiently. ●​ Maintained accurate inventory records and optimized stock levels. ●​ Provided customer support via email and chat, addressing inquiries and order concerns. Shopwithkolture / Web & Order Management Specialist DECEMBER 2023 - APRIL 2024 REMOTE ●​ Managed payment gateway activations and SMTP configurations for e-commerce platforms. ●​ Ensured smooth order processing and integrated fulfillment workflows for customers. ●​ Troubleshot technical order-related issues and provided resolutions. Chemstar Paint / Inventory & Data Entry Assistant FEBURARY 2022 - DECEMBER 2022, LAGOS ●​ Managed inventory price records and updated stock data in company systems. ●​ Performed data entry and order processing, ensuring accurate reporting. ●​ Prepared weekly and monthly reports on inventory and order transactions. ㅡ Education Federal University of Agriculture, Abeokuta / B.Sc Statistics APRIL 2019 - DECEMBER 2023, ㅡ Skills & Tools Order Processing & Fulfillment ●​ Inventory Management & Data Entry ●​ E-commerce Platforms (Shopify, WordPress, WooCommerce) ●​ CRM & Order Management Software ●​ Payment Gateway & Logistics Coordination ●​ Customer Support via Email & Chat ●​ Spreadsheet & Data Analysis (Excel, Google Sheets) ●​ Problem-Solving & Multitasking ●​