Abdulmalik Sani

ABDULMALIK SANI Customer Support Representative- - No 161 Naibawa Qtrs Kano Nigeria PERSONAL STATEMENT Enthusiastic and detail-oriented customer support professional with more than 7 years of experience providing top-notch service to customers. Skilled resolving customer issues, developing long-term relationships with clients, and enhancing the company brand. Proven ability to drive sales growth and exceed targets through effective communication and strategic sales techniques PROFESIONAL EXPERIENCE CUSTOMER REPRESENTATIVE May 2023-April 2024 DABET NEXUS &NOOK • Assist In The Collection Of Cash Payment From Customers • Conduct Door To Door Sales And Community Outreach To Expand Customer Base • Collection And Distribution Of Bills • Engage in conversations with potential customers to understand their needs, challenges, and budget. • Follow up with clients post-sale to ensure satisfaction and address any ongoing needs SALES DEVELOPMENTAL REPRESENTATIVES /CUSTOMER April 2022- May 2023 KANO ELECTRICITY DISTRIBUTION COMPANY (KEDCO) KANO ELECTRICITY DISTRIBUTION COMPANY (KEDCO) • Assist In The Collection Of Cash Payment From Customers • Conduct Door To Door Sales And Community Outreach To Expand Customer Base • Collection And Distribution Of Bills • Engage in conversations with potential customers to understand their needs, challenges, and budget. • Follow up with clients post-sale to ensure satisfaction and address any ongoing needs CUSTOMER SREVICE/SALES May 2019- March 2022 POLARIS BANK PLC. • Handle Customers Complaints And Inquires In A Professional And a polite Manner| • Maintain Accurate Record Of Customer And Reports Any Suspicious Activities • Conduct sales presentations to prospective clients, highlighting the benefits of bank products and services. • Track and report on sales activities, progress, and results. CUSTOMER SALES REPRESENTATIVE March 2016- April 2019 MOBILE MONEY AGENT • Responsible to Develop and implement sales strategies to increase app downloads and usage. : Engage with potential customers to explain the entire and features of the mobile money app. : Meet and exceed sales distribution targets for the mobile money app. SKILLS CRM Tools Zendesk Salesforce Skype Vicidail RingCentral Technical Proficiency Remote Work Skill Customer Relationship Problem-Solving Digital Literacy Relationship Building Strong Time Management Clear Communication Skill Eye For Detail CERTIFICATION Diploma in Microsoft Word (Mkks Computer Training Center) 2021 Training in Spreadsheet Management Specialist (Globatech Training Center) 2019 10 Months Intensive Training Word Processors Computer (Grantee Computer Center) 2018 General Computer Training (Kudas Tech Computer Training Center) 2018