ABDULLAH
KHAN
Account Development Officer
Contact Me
Summary
--House No 73, 21 Acre Scheme
Samanabad Lahore,Pakistan
I have vast experience in working with clients in B2B and B2C sector. I
have worked in leading project of US such as KeepTruckin, RV Share, and
E-commerce platforms for Facebook, Instagram, Amazon, WooCommerce
etc.Comprehensive and detail-oriented, specifically when it comes to how
products and features are positioned, depicted visually, and described in
writing.Handle a substantial number of customer inquiries in a timely
manner and to customer satisfaction within Zendesk.
Guide customers and help them troubleshoot issues through video call,
email, ticketing, live chat and social media.
Collect customer feedback and communicate this to the product team..
Experienced and knowledge in handling sophisticated CRMs and
cultivating Customer relationship.Keen interests in SaaS and
Webapplications.Constantly learning and developing skills in Coding
languages in HTML, CSS, JavaScript and frameworks such as React Native.
Birth Date
12/Dec/2001
Other Info
Skills
Programming in HTML,
CSS,JavaScript, React Native.
Education
Lahore Grammar School
Languages
English, Urdu, Hindi, Arabic,
Interest
Music, Travelling, Documentaries,
Articles
linkedin.com/in/abdullahkhan-bab747184
2018 - 2020
A Levels
Experience
Fruit Experts
2018 - 2019
Head Of Customer Support
Getting our client on board with us and solving his queries. Dealt with
international and local clients. Took care of all their disputes and achieving
and maintaining the highest quality standards from our end.
KeepTruckin
2020 - 2020
Sales Officer
KeepTruckin(A Unicorn) a Google backed venture,worked as a sales officer,
was required to build a strong network with clients and pursuading them
to upgrade their existing plans with the company. Selling software and
hardware produced by the company by finding prospects/leads by
calling/emails or through inbound leads generated by our team.
Coordinating with the whole crew from managers to sales
head.Consistently achieve monthly and quarterly quota
expectations.Proactively consult with businesses to uncover their unique
needs and help advise on the best solutions for their business.Demo
KeepTruckin software to prospective fleet managers for small fleets,
became a crucial component of the inbound sales process and work in
partnership with inbound Sales Development Representatives to ensure an
efficient and enjoyable customer experience.
Adhered to daily KPIs, such as calls/emails per day and attending customer
meetings on time.Hands on experience in sophisticated softwares such as
sales force and Gong.
IBEX GLOBAL
2020 - 2020
Customer Support Specialist
Worked in the US campaign of Western Union as a customer support
executive, hands on knowledge on the product and was working on their
main Core department. Catered to customers needs by ensuring safe and
secure money transfers. Checking up on customers data to authenticate
them and providing them with an accurate resolution. Certified from
Western Union which is recognized worldwide.Handling an influx of 60 to
80 queries a day and maintaining the quality of service also keeping in
check of the KPIs.Guided customers and helped them troubleshoot issues
through ticketing, live chat and collected customers feedback and
communicated it to the product team.
Communicate clearly in writing to both technical and non-technical
customers with high attention to detail. Advised customers on how to most
effectively use the platform and anticipate their needs.Attended team and
company meetings as scheduled .Contributing to internal support team
resources, including writing canned responses, adding to internal
knowledge base and making suggestions for improving processes.
RV Share
2021 - 2021
Sales And Customer Support Representative
Recommended services and offered alternatives to book reservations and
close sales calls.Got customers to enlist their RV to their
application.Provided accurate data entry of customer information in
scheduling systems. Assisted customers and other team members with
customer service/complaint resolution.Supported other departments
related to reservations including the rental station, chat and international
tour operators. Meeting and exceeding all Metrics Goals as defined by the
Reservation Sales Manager. Ensured the completeness and accuracy of all
reservations. Provided vehicle familiarization and answer customer
questions.
