Abdullah Javed (Aj)

Abdullah Javed-- Bangkok, Thailand Summary Customer Success | Operational Coordinator | Client Servicing A highly motivated professional with a strong foundation in Customer Success, Project Coordination, and Client Servicing. Proficient in fostering robust client relationships, managing projects efficiently, and delivering exceptional customer success experiences. Aspiring to secure a challenging role where I can apply my expertise to drive client success, ensure seamless project execution, and provide outstanding service, contributing to the organization's growth while advancing my professional development. Education IT Punjab University College of Information Technology 12/2019 Experience Drone Mapper Drodat 05/2024 - 11/2024 Skilled in utilizing drones and advanced software to capture and process high-resolution imagery for applications in surveying, construction, environmental monitoring, and infrastructure planning. Drone Mapper with expertise in UAV operations, aerial mapping, and geospatial data analysis. Adept at ensuring regulatory compliance, maintaining equipment, and delivering precise mapping solutions. Committed to leveraging drone technology to drive project efficiency and accuracy. Proficient in DJI Flighthub enabling command over different drones namely matrice 30. Dispatch Coordinator DG cars 09/2022 - 09/2023 Coordinating and managing schedules, logistics and ensuring timely and efficient service. Proficient in utilizing communication systems, optimizing routes, and handling high-pressure situations with excellent problem-solving skills. Dedicated to maintaining smooth operations while providing outstanding customer service and support. Time management, multitasking, problem-solving and conflict resolution. Proficient in CRMs included ICabbi & Zendesk. Business Development & Client Service Associate JinnByte Private Limited 05/2022 - 08/2022 Cultivated strategic partnerships with key clients and industry stakeholders, expanding the company's market reach. Conducted market research and competitor analysis to identify trends and capitalize on emerging market opportunities. Assisted in managing client relationships, ensuring client needs were met and issues were addressed promptly. Conducted client satisfaction surveys, analyzed feedback, and implemented process improvements. Coordinated with cross-functional teams to ensure the successful delivery of products/services and address client concerns. Proficient in bidding software proposals, organizational white-paper, web-content and citations. Lead Customer Support & Project Coordinator Mindbridge PVT. Limited 01/2019 - 05/2022 Customer communication and successful handling via phone, email, chat and in-person meetings to address inquiries, resolve issues, and educate product/services. Been a Team Lead for 2+ yrs for different dynamic teams responsible for enhancing overall customer experience, ensuring high levels of satisfaction and coordinated multifaceted projects, ensuring they were completed within scope, budget, and timelines. Collaborated with cross-functional teams to ensure timely resolution of customer concerns and inquiries and implemented customer-centric strategies, and identify process gaps and implement improvements. Conducted customer satisfaction surveys and utilized feedback by initiating regular sessions to gather insights for process optimization and utilized project management tools and methodologies to optimize project workflows. Acted as a liaison between clients and internal teams, facilitating effective communication and project progress updates. Established and maintained project documentation, including timelines, milestones, and client communications, for seamless project tracking and reporting. Project analyses to identify potential risks, develop mitigation strategies, and ensure successful project outcomes. Software Competencies Zendesk, Bliss, Salesforce, Figma, Canva, Icabbi, Jira