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Mr. ABDULLAH IRFAN SHAIKH
IT Business Analyst
London, United Kingdom
-https://www.linkedin.com/in/abdullah-irfan-shaikh
PROFESSIONAL SUMMARY
Proficient IT Business Analyst with 3.5+ years of corporate experience in SDLC, skilled in requirements
management and functional design. Proficient in creating User-Stories, TFD, BRD, SRS and FSD documentation,
collaborating effectively with stakeholders to align the technical solutions as per business needs.
EDUCATIONAL QUALIFICATION & ACADEMIC PROJECTS
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Master in Engineering Management (Project Management), University of Leicester, England, UK, 2023 – 2024
Aug 2024:
IT Technology Adoption in Food Industry.
Apr 2024:
Cost Engineering Report for Cost Reduction in EV Car Development, Production & Operation.
Engineering Business Management Project Proposal for Product Clothdifier by Switch-Dry.
International Business Project Essay on Risk Management for MNE named McDonald’s.
Engineering Project Management for Garage Construction.
System Engineering Requirements Document for Fire Hydrant System.
Dec 2023:
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Bachelor of Engineering (Information Technology), Vidyalankar Institute of Technology, India, 2017 – 2020
Sept 2020:
Heart Beat Detection and Monitoring system using ARDUINO and THINGSPEAK.
Mar 2019:
Drove in 4th International Conference for Technical Research on “Recent Advances & Challenges
in Engineering & Management (RACEM-2019)”.
Facilitated in IIG (Indian Institute of Geomagnetism) Scientific Discussion on exploring possible
Advance Research Areas in the Engineering and Data Management.
Technical Diploma (Computer Technology), Babasaheb Gawde Institute of Technology, India, 2014 – 2017
Sept 2017:
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Automated Car Parking System using Arduino.
Secured Merit in ThinkQuest 2017 in association with technical sponsors CSI, IETE & TCS –
iON for Project Competition.
Secondary School Certificate, St Xavier’s High School, Fort (Convent), India, 2004 – 2014
Mar 2014: Recognized with a Certificate of Merit in Subject “Personality Development”.
TECHNICAL SKILLS
Business Analysis, Project Management, Engineering Business Management, System Engineering, Product
Development, Process Modelling, SRS (Software Requirement Specification), BRD (Business Requirement
Documents), TFD (Techno Functional Document), Object-Oriented Modelling and Design, Data Analytics, Data
mining, Business Intelligence, DBMS (Database Management System), Business Economics, Accounting and
Finance, International Business, Python.
PROFESSIONAL EXPERIENCE
Technical Student Ambassador
University of Leicester, England, United Kingdom
Mar 2024 – Ongoing
➢ Supporting Marketing and Academic Staff: Directed marketing colleagues and academic staffs during
recruitment events, engage with visitors, and persuaded insights into student experience, focusing on engineering
degree program.
➢ Leading Technical Demonstrations: Lead technical demonstrations and laboratory demonstrations to showcase
practical applications of theoretical knowledge and the available facilities and equipment in the engineering
degree program.
➢ Internal and External Relationship Management: Support academics during open days, offer holder days, and
outreach activities, and conducting program-specific sessions to enhance visitor experience and advised detailed
information about the engineering degree program.
Business Analyst
CRMNEXT, Mumbai, India
July 2021 – Sept 2023
➢ Client Interaction: Met Two Indian Banking clients named “Axis Bank” and “IOB” to understand requests, process
requirements, Influencing system requirements definition & setup implementation for 15+ projects/enhancements.
➢ Business Process Enhancement: Led business process re-engineering, developed implementation plans and
managed project schedules.
➢ System Configuration and Delivery: Translated numerous client requirements into system configurations and
custom developments. Prepared achievable delivery schedules for timely project completion.
➢ CRM Expertise and Coordination: Applied CRM expertise to propose client solutions by coordination with
department to ensure smooth project delivery.
Technical Product Analyst
Zycus Infotech, Mumbai, India
Jan 2021 – July 2021
➢ Customer Support Leadership: Managed Level 1 support for Zycus EMEA-APAC, handling major incidents and
orchestrating bridge calls for swift issue resolution.
➢ Incident Management and Reporting: Tracked major incidents, maintained SLA compliance, and played a key role
in SCRUM meetings for insightful RCA.
➢ Efficient Documentation and Collaboration: Ensured high-quality documentation and collaborated across
internal functions for timely issue resolution.
➢ Data Analysis and Reporting Excellence: Reviewed priorities, generated reports, and conducted data analysis
for meticulous SLA and OLA tracking.
➢ Effective Escalation Handling and Deadline Management: Managed escalation calls, emails, and chats
judiciously, meeting deadlines while upholding quality standards and resolving issues promptly.
Company Representative,
Cloud Counseleage Pvt Ltd, Maharashtra, India
Dec 2019 – Oct 2020
Technical and Sales Team
➢ Strategic Sales and Digital Marketing Specialist: Spearheaded sales initiatives, leveraging digital marketing
strategies for recruitment campaigns. Implemented targeted marketing activities to optimize brand visibility and
enhance candidate acquisition.
➢ Cloud Team Contributor for IT Projects: Collaborated within the Cloud Team, fostered contribution for the
success of two pivotal IT projects. Applied technical acumen to support cloud-based initiatives, ensuring seamless
project execution.
➢ Company Representative and Front-Facing Liaison: Represented the company as the front face, fostering
positive relationships with clients and stakeholders.
CERTIFICATIONS AND TRAINING
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Data Analytics and Customer Service Mastery:
Completed "Data Analytics with Excel Pivot Table" (Udemy, Oct 2021).
Achieved excellence in customer service through "Brilliant Customer Service" and "Customer Service English
Essentials" courses (Udemy, Feb & Dec 2020).
AI, Cloud, and DevOps Proficiency:
Attained Microsoft AI certification (Microsoft, Oct 2020).
Acquired DevOps skills (Linux Academy, Feb 2020).
Excelled in Cloud Computing with AWS certification (Amazon Web Services, Jan 2020).
Elite Certifications and Achievements:
Elite certifications in Cloud Computing and Data Mining (NPTEL, GOVT of INDIA, Feb-Apr 2019).
Recognized in Capgemini Tech Challenge 2019 for numerous categories.
Python and Programming Expertise:
Proficient in Python for Data Science and GUI, Database, Networking (IETE BIT MESRA, Mar 2019).
Completed "Introduction to Programming using Python (IETE BIT MESRA, Mar 2019).
IT and Logistics Recognition and Entrepreneurship Workshop:
Certified as IT, Desktop Support Engineer, Operations, and Logistics professional (Aspiring Minds, Mar 2019).
Facilitated in "Envoyage Workshop" by Entrepreneurship Cell, IIT Bombay (Jan 2018).
ACADEMIC EXCELLENCE
Achieved 4thand 2nd rank in the 5th and 6th Semester respectively at Vidyalankar’s Department Level in 2019.
Attained 1st rank in Advanced Java programming at Babasaheb Gawde’s Institute in 2017.
Earned 2nd rank in Object-Oriented Programming at Babasaheb Gawde’s Institute in 2016.
Received a Certificate of Merit for securing 2nd position in the MSBTE Examination in-.
