Abdulla Ibrahim
Team Lead
E- mail--Phone: -,-
Objective:
Working in an environment that would contribute to increase the store of my knowledge and simultaneously help me climb the ladder of success.
CAREER SYNOPSIS:
Over 11 years of experience, out of which 3 years as a Team Leader in the area of BPO business.
Hands on experience includes Banking Domain (KYC) and Insurance Domain (Health Care, Annuities and Life)
Effective planner with good organizational skills and demonstrated success in developing teambuilding programs, and writing SOP, preparing process notes and management reports.
Skilled at setting up an effective database for entire Team with proven expertise in the given project.
Ability to use sound judgment & decision-making skills and effectively performing in a self-directed environment.
Collaborative and inspirational leader committed to fostering team-oriented environments and establishing individual accountability.
A disciplined, confident, punctual, self motivated and multi-faceted professional with good presentation negotiation, interpersonal and relationship building skills.
Honest, Perseverance, creative, flexible and principled individual with high energy level, positive attitude and good judgment.
Excellent knowledge on FATCA tax forms like W-9, W8, CRS and self certification.
Good processing knowledge IRS tax form and validation against banking application.
Rich experience IGA 1 & IGA 2 countries regulations, amendments, new documentation, background checks of client using SKYC, Client central, DIMS etc...
Preparations of Dash Boards weekly, monthly & quarterly and hosting weekly calls with stakeholders.
Good knowledge in configuration of FICO modules- General Ledger (FI-GL), Account Receivables (FI-AR), Account Payables (FI-AP), and Asset Accounting (FI-AA). Cost Centre Accounting (CCA), Cost Element Accounting (CEA), Internal Order (IO).
Expertise in training and mentoring.
Extensive knowledge in cross-functional integration FI-CO with MM, SD modules.
Good inter-personal skills, strong analytical ability and problem-solving capabilities. Ability to make timely and sound decisions based on logical assumptions, factual information.
Ability to judge the candidature performance, knowledge, skill and capabilities in the interview sessions.
BASKET OF COMPETENCIES
Team Leading and Mentoring ( Quality Assurance Standards, Strategic Planning Management, Personnel Management, Organizational Development , Training & Development , Liaison & Coordination ,Negotiations and Problem Solving).
Professional Experience:
Working as a Team Lead for Cognizant Technologies Bangalore from Jan 2017 to till date.
Worked as a Business lead (Team Lead) for Tata Consultancy Services (TCS) Bangalore from Oct 2014 to Jan 2017.
Worked as an SME for Tata Consultancy Services (TCS) Bangalore from Jan 2011 to Sep 2014.
Worked as a Senior Claim processing Executive for Hinduja Global Solutions, Bangalore from February 2008 to November 2010.
Worked as an Accounts Executive for Kappu Soft from April 2006 to Jan 2008.
Work Experience:
Project #5
Client
JP Morgan Chase Bank
Company
Cognizant Technology Solutions
Duration
January 2017 to Till Date
Role
Team Lead
Project
FATCA
Location
Bangalore
Description
Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services. It is headquartered in Teaneck, New Jersey, United States. Cognizant is listed in the NASDAQ-100 and the S&P 500 indices.
Roles and Responsibilities:
Supervision of 14 member FATCA team to shore up JPM chase bank customers.
BAU queue management, CIB mail box clearance and adhere to SLA standards.
Intra Day reports for EMEA as well NA shift for all the sites and report on timely manner.
Daily MIS report (UPT statement) for the entire site (Mumbai 2, Delaware and Bangalore) to figure out the authentic presentation of the day.
Weekly, monthly & quarterly Dash board and leading calls and presentations.
Interact with clients, requestors and GCRD teams to clarify tax related queries and escalations.
Conducting QA sampling for requests completed by the team and performing RCA for common errors encountered.
Reaching out to business for missing and additional documents to ensure all information on profile is complete and accurate.
Giving prompt and accurate information on individual staff member weekly, monthly and quarterly performance.
Performing month end activities like time sheet, NSA, billing and best former proposal etc...
Ensuring that appropriate staffing levels are maintained at all times and that there is a certain level is slack in the system to cover busy periods.
Responsible for prioritising actions and monitoring team resource so that deadlines are met.
Delegating tasks, negotiating workloads and assessing staff performance.
MYR and annual rating and one on one session, improvement ideas to team members to make them alert and active.
Project #4
Client
Deutsche Bank
Company
Tata Consultancy Services (TCS)
Duration
April 2016 to January 2017
Role
Business Lead
Project
FATCA
Location
Bangalore
Description
Deutsche Bank AG is a German global banking and financial services company with its headquarters in Frankfurt. The Foreign Account Tax Compliance Act (FATCA) is a 2010 United States federal law to enforce the requirement for United States persons including those living outside the U.S. to file yearly reports on their non-U.S. financial accounts to the Financial Crimes Enforcement Network (FINCEN).
Roles and Responsibilities:
Managing 18 member FATCA team for London & NY adopted clients.
Support audit/reviews to prospectively test assigned program(s) for compliance with regulations, company policy and procedures, and managerial guidelines.
Conducting QA sampling for requests completed by the team and performing RCA for common errors encountered.
Providing feedback to the QA team and conducting sessions for sharing process updates.
Reaching out to business for missing and additional documents to ensure all information on profile is complete and accurate.
Giving prompt and accurate information on individual staff member performance.
Ensuring that appropriate staffing levels are maintained at all times and that there is a certain level is slack in the system to cover busy periods.
Using sound logic and rigorous methods to solve difficult problems with effective solutions.
Responsible for prioritising actions and monitoring team resource so that deadlines are met.
Delegating tasks, negotiating workloads and assessing staff performance.
Performing weekly and monthly calls with management as well as the business.
Project # 3
Client
Allianz
Company
Tata Consultancy Services (TCS)
Duration
Oct 2014 to March 2016
Role
Business Lead
Project
Life Insurance & Annuity.
Location
Bangalore
Client Description
Allianz Life Insurance Company of North America is a leading provider of retirement solutions, including fixed and variable annuities and life insurance for individuals. Serve as a Subject Matter Expert in the policy holder benefits Department. Managed service relationships and consulted with other departments as needed on systems or business related issues.
Roles and Responsibilities:
Handled a team of 15 members and make sure the assigned task for the team will be completed on daily basis.
Allocation of the daily workload and maintain the TAT.
Conducting one on one meetings and providing regular & constructive feedback and report to the managers.
Conducting and managing weekly and monthly business calls.
Establishing team and personnel objectives as a reflection of the company's objectives.
Maintaining quality standards by being quick to address any quality related issues.
Maintaining an overview of daily records, incident logs, shift plan and attendance.
Coordinating, attending and leading team meetings, daily huddles.
Doing daily, weekly and monthly production dash boards and with quality parameters and report managers and business.
Project #2
Organization
HGS (Hinduja Global Solutions)
Duration
February 2008 to November 2010
Position
Senior Claim Processing Executive
Location
Bangalore
Roles and Responsibilities:
Daily production for all types of Hospital and Medical claims for the determination of actual benefit.
Acted as KMT Rep and conducting update session to the team about E policies updates.
Analyzed and reported the RE claim of the site to PC Team and KMT Team.
Audited, Trained and mentored the new comers and reporting to GL, Manager and KMT Team.
Worked as a gate keeper for Proactive calls to avoid unnecessary routing to Proactive call area.
Worked all types of special projects like OVPRP, NP, NX Etc… project and reporting to KMT Team.
Conducted fun activities like Fun Fridays, Birth day celebrations and to make the Team more cheerful.
Project #1
Organization
Kappu Soft P Ltd
Duration
April 2006 to Jan 2008
Position
Accountant
Location
Karnataka and Kerala
Roles and Responsibilities:
Maintaining Day-to-Day account like, book keeping and cash book handling.
Office administration, conducted meeting and keeping minutes.
Verification of Staff Payrolls, salary sheet and commission sheet preparations.
Preparation of Monthly Cash flow Statement and Budget.
Periodical review of Bank Reconciliation Statements.
Preparation of Profit & Loss Account and Balance Sheet Month & Quarter wise.
Helping Auditors in finalization of Annual Reports through preparing Schedules.
Software Skill:
Operating Systems
Windows 98, 2000, XP
ERP
SAP ECC 6.0, & 4.7 EE
Packages
Ms Office, Tally 9.2& 7.2
Domain
Citrix (Rumba, ID3, Versatual, CTI, DB Car, OTM,COLT, DIMS, SKYC, Client Central ...)
Educational Qualification:
Degree : B.com2006 From Calicut University, Kerala
Plus Two : Higher Secondary Board, Kerala
SSLC : State Education Board, Kerala.
Personal Details:
Father name
Ibrahim Kurikkal
Date of Birth
15th March 1985
Marital Status
Married
Nationality
Indian
Languages Known
English, Malayalam (read, write and speak), Hindi, and Arabic (Read and write only), Tamil Speak only.
Areas of Interest
Browsing, listening Songs, Travelling and play games.
Strength
Being goal oriented& hard working and Passion to succeed.
Declaration:
I hereby declare that all the information given above is true to the best of my knowledge and belief.
Place: Bangalore Yours Truly,
Date: Abdulla Ibrahim
