Abdulbary Sultan

Abdulbary Sultan Block 15 Lot 7-K Miramonte Park Subd • Caloocan City, Metro Manila 1427 •-•- Education COMMONWEALTH HIGH SCHOOL June 2013 - April 2019 Quezon City, Metro Manila Experience Visual Verse Printing Services Caloocan City, Metro Manila Sales and Social Media Manager November 2024 – Present • Responded to customer inquiries and order requests via Facebook and Instagram, providing detailed information on pricing, product options, and turnaround times. • Managed the end-to-end sales process from initial inquiry to order confirmation, ensuring timely followups and excellent customer experience. • Utilized lead generation strategies through social media platforms, based on training received, to identify and engage potential clients for custom printing services. Afni Quezon City, Metro Manila Customer Service and Technical Support April 2022 – January 2025 • Handled a wide range of customer inquiries including general account info, billing concerns, service interruptions, and technical troubleshooting for a U.S.-based telecom provider. • Delivered fast and accurate resolutions while ensuring a smooth and positive customer experience across all touchpoints. • Maintained account security and compliance protocols, while meeting performance metrics such as AHT, CSAT, and first-call resolution. WNS Global Services Quezon City, Metro Manila Customer Service and Sales Rep April 2021 – March 2022 • Provided customer support for booking inquiries, itinerary changes, and travel-related concerns via phone, chat, and email • Delivered personalized recommendations and successfully upsold travel packages, add-ons, and insurance to increase revenue • Maintained high customer satisfaction scores by resolving issues efficiently and creating positive travel experiences. Inspiro Quezon City, Metro Manila Customer Service and Sales Rep (Seasonal) February 2021 – April 2021 • Provided customer support for booking inquiries, itinerary changes, and travel-related concerns through phone call. • Delivered personalized recommendations and successfully upsold travel packages, add-ons, and insurance to increase revenue. • Maintained high customer satisfaction scores by resolving issues efficiently and creating positive travel experiences. Philippines Survey and Research Center Mandaluyong City, Metro Manila Data Entry Specialist February 2020 – November 2020 • Accurately transferred survey data from physical booklets into structured Excel spreadsheets for client analysis. • • Performed triple verification of entries to ensure 100% data accuracy and compliance with quality standards. Met tight deadlines in a fast-paced environment while coordinating with team members for bulk data submission. Leadership and Activities Afni Quezon City, Metro Manila Project Coach April 2022 – January 2025 • Led a team of agents in delivering excellent customer service and technical support for a major telecommunications provider • Monitored performance metrics (AHT, CSAT, FCR) and provided coaching to ensure team exceeded targets • Handled escalations and implemented process improvements to enhance customer experience and operational efficiency Skills & Interests Technical: Adobe Photoshop, CapCut, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Smartsheet, Tableau, Salesforce Language: C2 Level on English Interests: Traveling and exploring new cultures; Data analytics and visualization using tools like Excel and Tableau, Gaming and online strategy games that involve critical thinking and team coordination, content creation, and video streaming.