Abdulazis Bra

I am an Experienced Customer Service Representative as an Email and Live Chat who is knowledgeable about outsourcing and the contact center industry. I was an Email and Live Chat Expert for almost 5 years in various industries. These include gaming sales, technical and customer services. Some inquiries received is regarding Technical Issues, Troubleshooting, Billing Inquiries, Product Information, Order Status, Order Fulfillment, Placing Orders, Initiating and Escalating Tickets, and lastly Resolving Customer' Queries within the assigned service level.

I am a graduate of BS in Information Technology and have also worked as a Lead Specialist before. I am a heavy techy person and skilled in Data Research, Word Processing, and Data Entry. Highly motivated, empathic, and client-driven. Recognized for being a top agent and good at working under pressure and handling multiple tasks at the same time. Dedicated to providing a reliable and friendly service.

• Salesforce Email Support

• Zendesk Email Support

• Email Support Specialist

• Email Support

• Live Chat Support

• Chat Support Operator

• Technical Support Specialist

• Technical Support Representative

• Technical Chat Support

• Sale Support

• Customer Service Support / Customer Service Representative

• Online Order Process

• Order Processing

• Order Tracking

• Ticket Support via Zendesk, Gmail, and Salesforce

• CRM

• Data Entry Specialist

• Data Search and Entry

• Lead Generation

• Social Media (Facebook, Instagram, Twitter, Linkedin, YouTube, TikTok, etc.)

• Top Agent for Sales

• 45 WPM Typing Speed

• Video Editing ( Filmora )