ABDULAKEEM ABDULAZEEZ KAYODE
Virtual Assistant | Administrative Officer |
- |-| Portfolio (click here)
Results-driven Virtual Assistant with background in administrative operations, client on-boarding,
Customer service and digital marketing support. Adept at leveraging digital collaborative tools such as
Google Workspace to facilitate seamless daily operation and provide excellent support for effective
project delivery. Committed to enhancing team productivity and client satisfaction in fast-paced
environments.
CORE COMPETENCIES
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Excellent Communication prowess
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Mastery of Google Suite & Slack
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Creative instinct
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Email, Chat & Phone Mastery
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Cross-functional collaboration
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Technology Savvy
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Diligent & Adaptive
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PROFESSIONAL EXPERIENCE
WIIFARM COOPERATIVE SOCIETY LTD.
Contract Remote
Member Support Desk / Accounts Relationship Manager
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Nov. 2022 – Present
Onboarded 1,000+ members thus far via WhatsApp, email, and phone, ensuring a smooth
transition from inquiry to active participation.
Took charge as the primary point of contact for the Cooperative, answering inquiries from both
prospective and existing members. Proactively resolving issues and maintaining high levels of
satisfaction.
Processed more than 500 subscription to the Cooperatives Paddy Aggregation Scheme so far
amounting to a total of over 150 million naira under management.
Processing the payment of well over 2 million naira in Quarterly earnings to members under the
Paddy Aggregation Scheme.
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Collaborated with internal teams to conduct member satisfaction surveys and implement
process improvements that reduced repeat complaints by over 75% and enhanced overall
service delivery.
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Managed interactions and successfully resolved issues with payout or remittances for members
resulting in full member trust for the coop administration and wealth creation scheme.
INTEGRATED FACTORY FOODS COMPANY LTD.
Social Media Representative
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Fulltime-Remote
Aug. 2019 – Oct 2022
Managed over 450 customer inquiries weekly, guiding warm leads through the digital sales funnel
and contributing to over 54 million naira in revenue in 2019.
Collected and analyzed customer engagement data to inform digital marketing strategies and
optimize campaign performance.
Collaborated with cross-functional teams to ensure that customer feedback was integrated into
strategic decision-making, bolstering customer retention efforts.
MARKETING DEPARTMENT UNIVERSITY of ILORIN
Student Support Desk Officer
Fulltime-Onsite June – Sept 2018
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Acted as student liaison officer to collate student data and contributions for the annual
publication.
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Increased the subscription to the annual publication by 5% by creating an avenue for student
entrepreneurs to advertise through the publication.
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Collated all 58 students’ expectation through an opinion poll and channeled same towards the
team to gain insights that were relevant towards a successful production.
EDUCATION
• B.Sc. Marketing
University of Ilorin
2018
TRAININGS
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DigifyNG
Digital Marketing & Advertising
Participated in a 12 weeks intensive Pan-African Digital Training Bootcamp organized by Digify Africa
through Digify Nigeria in partnership with Facebook, working with cross border multifunctional teams
to proffer creative and innovative solutions to live briefs that were presented by both Nigerian and
International Brands.
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ALX Virtual Assistant Program (See here)
