Abdul Wahab Rodiat

AbdulWahab Rodiat SUMMARY Detail-oriented and reliable professional with strong organizational and customer-centric skills. Experience in sales, and customer service gained from professional experience and coursework. Well-versed in safety procedures, regulatory compliance, customer experience and process efficiency. Possesses excellent oral and written communication skills, along with strong interpersonal abilities to foster productive working relationships. Seeking a role to apply technical knowledge and contribute to delivering exceptional service and organizational goals. EXPERIENCE Company: Ovemek International Enterprise Jan, 2024 – October, 2025 Title: Customer Service and Sales Support Representative (Remote) • Provided personalized travel solutions, assisting clients with flight booking, hospitality, and tour packages, ensuring seamless travel experiences. • Increased sales revenue by identifying customer needs and promoting tailored travel package, discounts, and special offers. • Utilized digital marketing strategies to promote travel deals, creating engaging content for social media, email campaigns, and online ads. • Managed customer inquiries and complaints efficiently, ensuring high satisfaction and repeat business. • Increased customer engagement by managing the agency’s social media pages, responding to inquiries, and sharing travel tips and promotions. Company: National Hospital, Abuja Title: Medical Microbiology Laboratory Assistant (Onsite) January, 2023 – Dec, 2023 • Improved diagnostic accuracy by efficiently collecting, sorting, and handling medical samples, reducing errors in laboratory analysis. • Streamlined patient reporting by managing the allocation of medical reports and results, ensuring faster access to critical health information which increased efficiency and reduced administrative errors in data management through accurate electronic record keeping, • Strengthened microbiological diagnostics by utilizing VITEK technology for precise yeast and bacterial identification, aiding in effective treatment plans. • Enhanced patients experience by assisting at the front desk, resolving concerns, and improving hospital service delivery. Company: Environmental Protection and Sanitation Agency, Abuja Title: Medical Volunteer January, 2023 – Dec, 2023 • Promoted environmental sustainability by educating young minds on sanitation, climate change, and conservation, fostering a culture of responsibility and awareness. • Reduced the risk of vector-borne diseases by educating locals on the importance of vector control, emphasizing how environmental management and sanitation helps curb malaria transmission. • Led community awareness initiatives to discourage open defecation, promoting proper sanitation practices and reducing the risk of waterborne diseases. Company: World Health Organization Title: Ad Hoc Staff, WHO Meningitis Vaccination Jan, 2018 – June, 2022 • Engaged directly with communities as part of a 10-member public health team, addressing health-related concerns and promoting well-being • Led educational seminars on disease prevention, control, and community development, empowering individuals with critical health knowledge. • Facilitated relief efforts by organizing and distributing cash and essential supplies to vulnerable populations, providing much-needed support. • Ensured strict confidentiality in handling sensitive member information, maintaining trust and ethical standards. EDUCATION Bachelor of Science in Microbiology (Honours, Upper Division) 2022 CERTIFICATION Microsoft office suite certification, Linkon technologies ltd – 2023 District Health Information System, Linkon technologies ltd – 2023 SKILLS • Data collection and Entry, and Cleaning • Report and Article writing • Strategic Planning and Customer Experience • Digital Marketing and Content Creation TOOLS Microsoft Office 365 (Excel, Word, Powerpoint, Publisher) CRM Softwares (Zoho, HubSpot, Google doc). University of Ilorin, 2018 –