Abdul Tejan Cole

Abdul Salam Tejan-Cole 1 Goderich Street, Freetown, Sierra Leone Telephone: - E-Mail:-LinkedIn- Abdul Salam Tejan-Cole Objective Proven record in resolving and reducing customer complaints and meeting customer service level agreements. Responsible for successful strategic initiatives to improve team productivity and increase staff retention. A decisive action-orientated manager who successfully takes complete ownership of the customer service function. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail oriented. Skills Multitasking, Critical thinking, social perceptiveness, Branding support, Community engagement, Task prioritization, User support, System optimization Work Experience Sudu Intern – ▪ Manage, plan, and implement an initiative-taking communication program to enhance the organization’s reputation and visibility. ▪ ▪ ▪ ▪ Assisted in preparing information and research materials. ▪ ▪ ▪ Research and gather documentation on company position in industry. Participating in strategic planning with the Program Director and other staff Assist with planning and execution of the SUDU Pilot Program Conducted various office tasks, including typing documents, updating calendars, and maintaining PowerPoint presentations. Shadow multiple office positions and train in a variety of tasks Coordinate with social worker on home visits and background check on families. Sudu ▪ Administrative Assistant ▪ Perform clerical duties: take meeting notes, maintain files, and organizing documents. ▪ Managed office supplies inventory and procurement. oversaw the organization's digital communication and social media content. ▪ ▪ implement an initiative-taking communication program to enhance the reputation of the organization and visibility of the organization. ▪ Oversaw the organization's digital communication, including the content for the website, social media, and newsletters. ▪ Coordinate and provide logistical support to staff, children, parents, and other stakeholders. ▪ Respond to web correspondence, social media posts, and emails. • Set up, break down, organize, and maintain conference rooms, training rooms, and meeting rooms. ▪ ▪ ▪ ▪ Attend company functions and networking events. Shadow multiple office positions and train in a variety of tasks Assist the Executive Director/Head of Operations with various administrative tasks such as typing reports, plans, schedules, update company calendars, drafting budgets and documents related to the organisation’s work. ▪ Manage databases and input information, data, and records. Design and execute promotional campaigns that involve direct communication with the community, consumers, and stakeholders. ▪ Coordinate community events to foster goodwill, design public information campaigns to increase awareness about the organisation and create informational materials for donors. ▪ ▪ Directly participate in the development of marketing strategies. Use the editorial space within print publications, websites, television, and radio shows to communicate brand message. ▪ ▪ Producing brochures, leaflets, and videos. Organizing press briefings and news conferences and attending or setting up exhibitions and conferences. ▪ Write, edit, and arrange production of newsletters, in-house magazines, pamphlets, and brochures. ▪ Oversee production of visual, audio, and electronic material, including managing websites ∙ Organize unique events such as open days, visits, exhibitions, and functions. Take pictures of events and children on organization functions ▪ Social Media Manager Global Social marketing Agency Freetown- ▪ Implemented current best practices based on knowledge of social media trends and content strategies. ▪ Optimized social media strategies by tracking customer engagement and feedback. ▪ Developed Engaged Community of Followers for Clients ▪ Developed Content for Clients’ Websites ▪ ▪ ▪ ▪ Applied Analytics Tools to Boost Websites’ Reach ▪ ▪ ▪ Collaborated Closely and Thoughtfully with Web Production Team Successfully creating must-follow social media feeds Collaborate with department heads to develop and manage interdepartmental social media team Engaged daily with community using posts, stories, and tweets. Increased shares, saves, and follows by incorporating interesting and informative content. Monitored social media content to maintain continuity across platforms. Assisted developers with improving web site architecture and server configurations for best visitor flow and engagement. Jussconnect Salone, Freetown, Sierra Leone Social Media Manager & Ads manager- ▪ ▪ ▪ Managed customer inquiries and provided business updates. Developed and published social content for various campaigns. Managed social content production schedules and collaborated with content, design, and video teams. My Looks Boutique and Saloon & Dada Beauty Showroom Ads Manager - 2018 ▪ Assisted Customers regarding product and service problems and inquiries via social media. ▪ ▪ Ensured proper handling and follow up with customers. ▪ Developed and publish social content to support our program and campaigns related to recruitment, alum, family engagement and more including toolkits for councils, influencers, and other publishers • Collaborated with the content team lead and their direct reports to co-create a publishing schedule and obtain approvals on related social posts. ▪ Contributed to content brainstorms related to career, parent, volunteer, and program; collaborate on longer form content pieces with approval from the Senior Content Director and Senior Digital Media Director ▪ Managed social content production schedules, monitor activity, and notify stakeholders of relevant outcomes, fluctuations, and plans. ▪ Work closely with the Content, Design, and Video teams to develop innovative and on brand social content. Provided business updates and recommendations to senior level management as it relate to current and future state of Social Media Operations THE EMPOWERED GIRLS’ ADVOCACY NETWORK Digital manager-2022 Education Hons Diploma in Information Technology, Freetown, Sierra Leone (Software) - BlueCrest College, WASSCE Certificate - The Sierra Leone Grammar School Freetown, Sierra Leone Trainings & Certification ▪ Honors Diploma in Information Technology from Bluecrest College Sierraleone ▪ Various Online Certifications from: Northwestern University (USA) on social media marketing and advertisement, from Coursera -2020 ▪ ▪ ▪ ▪ ▪ Social media Short Course and Internet Marketing from eLearning College - 2020 Accelerated Soft Skill Course from Jobber man (Nigeria) - 2021 Marketing in a Digital world Certificate with Honors from Coursera - 2020 Google Technical Support Course Fundamentals from Coursera - 2020 Business formalization regulatory and statutory training for entrepreneurs from Aurora2023 ▪ Building effective teams-understanding conflict, team communication, time management and workplace ethics training by Afriqia Solutions ▪ System Administration and IT Infrastructure Services Google course ▪ Event management, producer, and marketer. Reference 1. Janice Williams Executive Director, Sudu Email:-Tel: -/ -. Ishmail Lamin Kamara Head of Operations (Supervisor) Sudu, Campbell Street, Freetown Email:-Tel: -. Shanu Vandi EMAIL:-- I, the undersigned declare that the above information is a true description of my personal data, education, and professional background. Abdul Salam Tejan-Cole