Abdul Rehman

Abdul Rehman- - abdul-rehman-4b- Abdul.rehman.2332 CAREER OBJECTIVES Desirous of an IT Service Management role in a challenging workplace that welcomes innovative ideas and offers growth opportunities and a positive environment for accomplishing projects. Almost 4 years of experience in Networking and IT analyst. Excellent problem-solving skills with a strong technical background and ability to meet deadlines and work under pressure. Proven and well-established track record in designing, implementing, testing, and maintaining various networks and technologies. ▪ ▪ ▪ ▪ ▪ ▪ ▪ CORE STRENGTHS & ENABLING SKILLS IT Analyst ▪ Front End Development ▪ Fortinet Firewall Help Desk Operator ▪ Back End Development ▪ Domain Controller Application Support Specialist ▪ Internet Technologies ▪ Leadership OS ▪ Network Engineer ▪ Analytical Thinking Win 7, 8.1, 10,11 ▪ Troubleshooting ▪ Problem Solving Linux ▪ System Security ▪ Management System Configuration ▪ Content Writer ▪ Microsoft Word, Excel, PowerPoint ▪ Active Directory PROFESSIONAL EXPERIENCE Grand City Head Office Lahore. ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Working as a IT Executive from Sep 2021 – Continue Install and configure computer hardware operating systems and applications. Providing the system and network support to 200+ users in head office and 3 different remote sites through the anydesk. Install Firewall Fortinet and deals their issues. Assign internet rights according to users’ roles. Monitor and maintain computer systems, networks, security cameras and attendance devices. Upgrade systems to enable compatible software. Installing, maintaining, repairing, and replacing security cameras, computer networks, and other. equipment used in video surveillance systems. Developing and implementing IT policy and best practice guides for the organization. Conducting regular system audits. Plan, organize, control and evaluate IT and electronic data operations. Install and upgrade antivirus software. Installing Videos Conferencing devices such as logitech Group Video Con. Ensure security of data, network access and backup systems. Keep computer systems running smoothly and ensure users get the maximum benefit from them. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Managing Email’s sever. Set up new users' accounts and profiles and deal with password issues. Managing and reporting on allocation of IT budget. Providing direction for IT team members. Working closely with other department Managers to assess the growth needs and maintenance of the company’s network. Maintaining inventories of hardware and software. Provided systems administration support for windows systems including server and workstation upgrades, backup and disaster recovery. Resolve technical issues in a timely manner using available resources within the company. ----------------------------------------------------------------------------------------------- Allied Bank Limited. Working as a IT Support Engineer from Oct 2020 – Sep 2021 ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Install and configure computer hardware operating systems and applications Monitor and maintain computer systems and networks. Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Provide 1st level support for all hardware and software problems reported, documenting problems and solutions as required. Escalate and route complex or unsolved problems to second level support specialists. Maintenance of Network, Computer Systems, FlatBed printers, Biosec and other devices. Troubleshoot system and network problems, diagnosing and solving hardware or software faults Provide support, including procedural documentation and relevant reports. Perform new installations and updates for all IT equipment, including desktops, laptops, printers, etc. Follows up on faulty hardware and software purchases by pursuing warranty advantage through distributors and manufacturers. Set up new users' accounts and profiles and deal with password issues Responding to technical support calls from end users of computers and software applications Maintaining inventories of hardware and software Provided systems administration support for Linux and windows systems including server and workstation upgrades, backup and disaster recovery. Support clients to Microsoft system administration, and Linux system administration troubleshooting. ----------------------------------------------------------------------------------------------- OMNI Solutions Pvt. Ltd. Worked as a IT Analyst from Sep 2018 – July 2020 ▪ ▪ ▪ Oversee the maintenance and operation of computer hardware systems. Prepares equipment for operations by accessing software in computer. Responds to incoming telephone calls, email, and voice mail inquiries from internal customers (within the IT department) regarding computer-related problems. ▪ ▪ Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Classified and reported bugs, problems, enhancements to Senior IT Teams and asked solution for some items Training people how to use various systems Participating in discussions with clients and team members about technical issues ▪ ▪ PROFESSIONAL QUALIFICATION University of Gujrat, Lahore, Pakistan -) Bachelor of Science in Software Engineering (BSSE 4 Year) Punjab College of Science, Lahore, Pakistan -) FSC (Pre-Eng) Govt. Higher Secondary School Kot Nainan, Narowal, Pakistan -) Matriculation Academic Projects ▪ ▪ ▪ ▪ ▪ ▪ ▪ Online Dairy Farm Management System (HTML, CSS, JavaScript, PHP, Bootstrap, and My SQL) (FYP) E-Library (Java, Android) Newspaper Website (Wordpress, CSS, PHP, Web Server ) Career Choose Aptitude Test (Windows Form, C#, MySQL) School Management System (Windows Form, C#, MySQL) Train Ticket Reservation System (C++ Language, File Handling) FIR System (C Language) Honors and Awards ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Selected as an Employee of the Month several times in my career. Won 2nd position in Urdu Speech competition on Iqbal Day in 2017. Won 1st position in General Knowledge Quiz competition in 2017. Won 2nd position in General Knowledge Quiz competition in 2016. Got Certificate of Appreciation in Management of Sports Carnival 2K16. Achieved IEEE Certificates for attending different workshop HCNA (Huawei Certified Network Associate) Routing and Switching certified. CCNA (Cisco Certified Network Associate) Routing and Switching certified. Cyber Security certified. Reference Reference will be providing on demand.