Abdul Rauf

Abdul Rauf NETWORK AND SYSTEM SUPPORT ENGINEER- - G1, PIA Housing Society. Lahore, Pakistan SUMMARY IT Support Engineer with a year of experience in providing comprehensive technical support to end-users. Successful in installing, configuring applications on Windows operating systems and providing IT technical support. Collaborate with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectations are met with high-quality support. Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills & abilities in the field of information technology (IT) Specifically in Network Infrastructure and Cloud. WORK EXPERIENCE Network & System Support Engineer JET Health Solutions. USA Nov 2022 - Present o Provide technical support for end users experiencing hardware, software, and networking issues. o Manage and monitor all installed systems and infrastructure o Install, configure, test and maintain operating systems, application software and system management tools o Proactively ensure the highest levels of systems and network availability IT Executive TECHNICAL SKILLS Client Server Environment o Microsoft Windows Server (2012, 2016, 2019) Active Directory, DNS, DHCP, Roles and Features o Installation of Windows Server o Configuring and Installation of Clients and Domain Controller. o D-Link Phones, IP Cam Configurations o MS Office 365 Administration, Azure AD. Virtualization QB B u s i n e s s Solutions. PK Sep 2022 – Nov 2022 o o Perform daily Installation, configurations, system monitoring, verifying integrity and availability of all Computer hardware, server resources, systems, and key processes. Liaised effectively with others to promote on-going network design, reevaluation, and optimization. Physical Network Maintenance EDUCATION o Master’s in computer science- MCS IUB, PK Jul 2020 - Jul 2022 o Associate Degree Program in Information TechnologyADPIT, UCP, PK Mar 2017 - Mar 2019 Excellent written and verbalcommunication skills o Organized and efficient and have ability to work independently or aspart of a team Proven leadership skills and ability to motivate Hyper-V, VMware, Basic Knowledge of ESXi & VCenter o Installation and Configuration of Hyper-V, VMwareand ESXi 7.0 Hosts o Creation and configuration of VMs in Virtual and Physical Hosts o Update installation and Resource Monitoring CERTIFICATIONS o HCIA- Huawei Certified ICT Associate LANGUAGES PERSONAL SKILLS o o o English, Urdu, Punjabi, Saraiki REFERRAL o Will be furnished upon demand