Abdul Muizz

Abdul Muizz Customer Success and Onboarding Specialist PROFESSIONAL SUMMARY Dynamic Customer Success and Onboarding Specialist with​ 2.5+ years experience in the SaaS hospitality industry, excelling in customer satisfaction, technical problem-solving, process optimization, and team leadership. Recognized for driving excellence through proactive customer onboarding and cross-functional collaboration. ​ ​ ​ WORK EXPERIENCE Customer Success Specialist​ ​ ​ ​ ​ ​ ​ Mar 2023 – Present Devsinc​ US Project — Xquic​ Xquic is a cloud platform helping hotels optimize revenue through AI-powered OTA reconciliation and streamlined operations. Tasks/Achievements: ●​ Onboarded over 700+ customers, ensuring a smooth transition to the company’s software platform. ●​ Resolved more than 1,000 OTA Extranet and PMS access issues to improve operational efficiency. ●​ Led a team of four Customer Onboarding Specialists, driving team performance and customer satisfaction. ●​ Designed and streamlined onboarding workflows using ClickUp, enhancing process efficiency and collaboration. ●​ Contributed to critical software improvements, including the development of a new onboarding ●​ ●​ ●​ ●​ process. Collaborated across teams to provide timely resolutions and foster cross-functional communication. Recognized with the Above & Beyond Award for outstanding performance. Received a Certificate of Appreciation for dedication and commitment. Trained six team members across onboarding and sales, supporting knowledge transfer and skill development Business Analyst ​ ​ ​ ​ ​ ​ ​ ​ Oct 2022 – Mar 2023 Devsinc​ US Project — Xquic​ Xquic is a cloud platform helping hotels optimize revenue through AI-powered OTA reconciliation and streamlined operations. Tasks/Achievements: ●​ Analyzed and processed data by reconciling OTA and PMS systems for customers, ensuring accuracy and efficiency. ●​ Reduced OTA commissions for customers, driving significant cost savings. ●​ Identified and recovered uncollected revenues on virtual cards, boosting revenue generation for clients. ●​ Demonstrated expert knowledge of SynXis, Redistay, Cloudbeds, SynXis Property Hub, and Opera PMS systems to deliver effective solutions. Discord Community Manager​ ​ ​ ​ ​ ​ ​ Oct 2020 – Aug 2022 Freelance Freelanced my services as a Discord community moderator on Freelance platforms.​ Tasks/Achievements: ●​ Built and managed Discord servers from scratch for YouTubers, gaming clans, and crypto/NFT communities - customized roles, bots, onboarding flows, and channel structures tailored to each niche. Scaled communities from 0 to 10,000+ members by implementing engagement strategies such as events, giveaways, scheduled discussions, and AMAs to boost growth and retention. Moderated diverse communities by enforcing guidelines, training moderator teams, and using automation tools like MEE6, Carl-bot, Dyno, and AutoMod, reducing manual moderation workload by 60%. Managed content calendars and announcements across channels, coordinating closely with creators and teams to share regular updates, event schedules, and new content launches. Analyzed member engagement metrics and retention trends, optimizing server structure, onboarding, and activity timing based on user behavior and feedback. Coordinated cross-server collaborations and community partnerships, including YouTuber raids, NFT whitelist events, and joint giveaways to increase visibility and engagement. ●​ ●​ ●​ ●​ ●​ ​ ACHIEVEMENTS Employee of the Quarter – XQUIC (11/2024) Crossed $1 Million in Revenue Savings over 1000+ Hotels. Above & Beyond Award – XQUIC (06/2024) Onboarded 500+ hotels over a span of 6 months​ EDUCATION BS (Computer Science) Semester 5 University of South Asia | Lahore, Pakistan 2017 – 2020 Chartered Accountancy (CA) [Level 1 - CAF] ICAP |Pakistan 2015 – 2017 Higher Secondary School Certificate (I.COM) Government College University (GCU) | Lahore, Pakistan 2012 – 2014​ Secondary School Certificate (Matriculation) Garrison Academy for Boys (GAB) | Lahore, Pakistan 2012 ​ SKILLS​ ▪​ ▪​ ▪​ ▪​ ▪​ ▪​ Communication Problem-Solving Attention to Detail Cross-Functional Collaboration Customer Retention Strategies Technical Proficiency ▪​ ▪​ ▪​ Time Management Process Optimization Leadership and Training TOOLS​ ▪​ ▪​ G-Suite MS 365 Suite ▪​ ▪​ ▪​ Clickup Cognito forms Slack​ ▪​ ▪​ ▪​ Canva Adobe Photoshop Loom ▪​ ▪​ Chat GPT Bard AI