Abdul Ghaniy Ogundeko

As a Customer Service Representative, I developed strong communication, problem-solving, and interpersonal skills by assisting customers with a wide range of inquiries and concerns. I consistently delivered high-quality support through phone, email, and live chat, ensuring customer satisfaction and fostering loyalty.

In this role, I handled customer issues efficiently, including troubleshooting product or service problems, processing returns or exchanges, and navigating billing inquiries. I maintained a calm and professional demeanor in high-pressure situations, working to resolve conflicts quickly and effectively.

I collaborated with team members and other departments to address customer needs and improve service processes. I also used customer relationship management (CRM) software to track interactions and maintain accurate records, contributing to more personalized and efficient support.

My experience in this position strengthened my ability to multitask, remain detail-oriented, and deliver solutions that align with company policies while maintaining a customer-first mindset.