Abdul Gaffar Khan

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices like having strong customer orientation, adapt at handling customer complaints & provide appropriate solutions, focus on customer retention . Skilled in working under pressure and adapting to new situations and challenges. Results-oriented Incident Manager with more than 1 year of experience specializing in resolution of major incidents that affected the availability and performance of critical IT services. Skilled in SLA management, Incident audits, Quality Management System Audit for Incident Management in year 2024, Incident trend analysis using Power BI Dashboards.