Abdul G Rabiu

Abdul G. “AG” Rabiu MBA, PMP, RTE Chicago, IL 60606 --www.linkedin.com/in/itsagrabiu Summary Project Management, Budgeting, Project Coordination, Regulatory Compliance, Strategic Planning, Complex Problem Solving, Team Collaboration, Agile. As a proactive Project Manager and certified Project Management Professional (PMP) with the Project Management Institute, I deliver exceptional organizational support for sensitive operations, ensuring superior outcomes with confidentiality. With a strong track record of collaboration and record management, I excel in managing projects effectively. My interpersonal skills, work ethic, and dedication are recognized for sound decision making and flexible problem solving. A self starter with excellent communication abilities Skills -Skilled in supervising the entirety of operational support and maintenance for deployment and deployed systems. This entails proficiently managing vendor relationships, rectifying defects, reviewing test results, handling inventory, managing the RMA process, and spearheading root cause analysis efforts. -Proficient in utilizing tools such as Microsoft Project, Jira, and Trello for project planning, scheduling, and tracking. -Experienced in Agile frameworks like Scrum and Kanban, ensuring efficient project delivery and team collaboration. -Skilled in managing Windows and Mac environments, network systems, servers, and cloud platforms like AWS or Azure. -Competent in budgeting tools and financial management to ensure projects are completed within allocated resources. -Able to identify, assess, and mitigate project risks using tools such as Risk Registers and Risk Assessment Matrices. -Change Management: Experienced in managing changes effectively using tools like Change Control Boards and Change Management Software. -Proficient in implementing quality assurance processes and tools like Quality Management Software to ensure project deliverables meet standards. -Skilled in using communication tools such as Microsoft Teams, Zoom, or Slack to facilitate clear and effective communication with stakeholders. -Proficient in using tools like Microsoft Excel, SQL, or Tableau for data analysis and reporting to support decision making. -Experienced in creating technical documentation using tools such as Confluence, SharePoint, Service Now to ensure project knowledge is captured and shared effectively. -Proficiency in managing IT projects, infrastructure, security, and operations. Work Experience Sentrics, La Grange, IL February 2024 - Present Project Manager - Led the Deployment Technical Team for the Sentrics360SM deployment project, coordinating the efforts of cross-functional teams to ensure successful project execution. - Utilized Agile methodologies to plan and execute project sprints, facilitating daily stand ups, sprint planning, and retrospectives to drive continuous improvement and adaptability. - Managed project scope, schedule, and budget effectively, utilizing PMP principles to ensure project milestones were met within agreed timelines and budget constraints. - Collaborated closely with stakeholders to define project objectives, deliverables, and acceptance criteria, ensuring alignment with organizational goals and customer expectations. - Implemented robust risk management strategies, identifying and mitigating potential project risks to minimize disruptions and ensure project success. - Fostered a culture of transparency and collaboration within the Deployment Technical Team, promoting open communication and knowledge sharing to enhance team effectiveness. - Leveraged project management tools and software to track progress, manage tasks, and communicate updates effectively with stakeholders and team members. - Conducted regular performance evaluations and feedback sessions with team members, providing guidance and support to facilitate their professional development and success. - Acted as a liaison between the Deployment Technical Team and other project stakeholders, ensuring alignment of technical solutions with business objectives and customer requirements. - Demonstrated strong leadership and problem solving skills, guiding the team through challenges and obstacles to achieve project goals and deliver high quality solutions to customers. Kraft Heinz R&D Center, Glenview, IL January 2022 - February 2024 Project Manager - Managed the successful execution of the MDM Upgrade Project, overseeing the technical team to ensure seamless integration and minimal disruption to operations. - Directed the planning, implementation, and testing phases of the Audio Visual Upgrade project, enhancing communication and collaboration capabilities across the organization. - Spearheaded the Network Data Center Project, optimizing network infrastructure and data center operations to improve performance, reliability, and security. - Led cross functional teams in the delivery of various infrastructure projects, including server upgrades, storage solutions implementation, and cloud migration initiatives. - Collaborated closely with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with organizational goals and priorities. - Managed project timelines, budgets, and resources effectively, ensuring projects were completed on time and within budget constraints. - Conducted regular risk assessments and mitigation strategies to proactively address potential project risks and ensure project success. - Facilitated communication and coordination among project team members, fostering a collaborative and productive work environment. - Provided leadership, guidance, and mentorship to the technical team, promoting professional development and skill enhancement. - Developed and implemented best practices, processes, and methodologies to streamline project management and enhance project delivery efficiency. Publicis Group - Itasca, IL March 2019- December 2021 Project Coordinator - Led the Illinois Technical Support Team at Publicis Group's Windows and Mac environment, overseeing day-to-day operations and providing technical leadership. - Spearheaded the Cloud Upgrade Project for newly acquired Epsilon end users, coordinating with stakeholders to define project scope, objectives, and deliverables. - Collaborated closely with cross functional teams to ensure seamless integration of Epsilon end users into Publicis Group's IT environment. - Developed and implemented project plans, timelines, and resource allocations to ensure on time and within budget delivery of the Cloud Upgrade Project. - Managed communication channels to keep stakeholders informed of project progress, milestones, and potential risks. - Conducted regular meetings and status updates with team members to monitor project tasks, resolve issues, and track project metrics. - Provided technical expertise and support to resolve escalated issues and ensure smooth migration of Epsilon end users to the new cloud environment. - Implemented quality assurance processes to validate the functionality and performance of the upgraded IT infrastructure. - Collaborated with vendors and third party service providers to procure necessary resources and support for the Cloud Upgrade Project. - Facilitated training sessions for end users to ensure smooth transition and adoption of the new cloud based IT systems. Epsilon - West Chicago, IL April 2018- February 2019 System Administrator - Managed and maintained Epsilon's Windows and Mac environment for over 500 end users, ensuring optimal performance, security, and reliability. - Implemented and enforced IT policies and procedures to ensure compliance with industry standards and regulatory requirements, safeguarding sensitive data and maintaining system integrity. - Provided technical support and troubleshooting assistance to end users, resolving hardware, software, and network issues promptly to minimize downtime and disruption to business operations. - Administered user accounts, permissions, and access controls, ensuring appropriate levels of access and security across systems and applications. - Conducted regular system updates, patches, and upgrades to address vulnerabilities and enhance system functionality, while minimizing risks to cybersecurity. - Managed backup and disaster recovery strategies to protect critical data and ensure business continuity in the event of system failures or unforeseen disasters. - Collaborated with cross functional teams to plan and execute IT projects, including system migrations, upgrades, and implementations, on time and within budget. - Conducted regular audits and assessments of IT infrastructure and systems to identify areas for improvement and implement solutions to optimize performance and efficiency. - Evaluated and recommended new technologies, tools, and solutions to enhance productivity, streamline processes, and support business growth objectives. - Provided training and documentation to end users on IT best practices, tools, and procedures, empowering them to leverage technology effectively and efficiently in their roles. Metropolitan Networks - Abuja, Nigeria August 2015- March 2018 IT Project Manager - Managed and coordinated technical support operations for Metropolitan Networks Limited, overseeing a team of helpdesk technicians and ensuring timely resolution of technical issues. - Implemented and optimized helpdesk ticketing system to improve efficiency and tracking of support requests, resulting in a 25% reduction in resolution time. - Led the development and implementation of comprehensive training programs for helpdesk staff, resulting in a 30% increase in first call resolution rates. - Acted as a primary point of contact for escalated technical issues, providing guidance and expertise to helpdesk technicians and ensuring timely resolution of complex problems. - Collaborated with cross functional teams to identify and address root causes of recurring technical issues, implementing proactive solutions to improve system stability and reliability. - Conducted regular performance evaluations and feedback sessions to foster professional growth and development among helpdesk team members, resulting in a more cohesive and effective team. - Managed vendor relationships and procurement processes, ensuring timely delivery of hardware and software resources to support helpdesk operations. - Developed and maintained knowledge base articles and documentation to facilitate self service options for common user inquiries, reducing ticket volume by 20%. - Implemented monitoring and reporting systems to track helpdesk performance metrics and identify areas for improvement, enabling data driven decision making and process optimization. - Acted as a liaison between IT departments and end users to ensure clear communication and understanding of technical issues and solutions, fostering a positive customer experience. Fidelity Bank Plc - Abuja, Nigeria August 2013- June 2015 IT Manager (Northern Region) - Led a team of IT professionals in the Northern Region of Fidelity Bank Plc, overseeing day-to-day operations, project management, and strategic planning. - Implemented and maintained IT infrastructure, including network systems, servers, and telecommunications, ensuring reliability, security, and scalability to support business operations. - Developed and implemented IT policies and procedures in alignment with industry standards and regulatory requirements, ensuring compliance and data security. - Collaborated with business stakeholders to identify IT needs and requirements, aligning technology solutions with organizational goals and objectives. - Managed vendor relationships, negotiating contracts and service agreements to ensure cost effectiveness and quality of services. - Conducted regular assessments of IT systems and processes, identifying areas for improvement and implementing solutions to enhance efficiency and productivity. - Provided technical support and guidance to end users, resolving complex issues and ensuring smooth operation of IT systems and applications. - Implemented IT governance frameworks and controls to manage risks, enhance decision making, and ensure accountability within the IT department. - Led IT projects from inception to completion, managing budgets, resources, and timelines effectively to deliver projects on time and within scope. - Developed and delivered IT training programs for staff members, promoting IT literacy and proficiency across the organization. Education Euroacademy, Estonia, 2013 Master of Business Administration Nasarawa State University, Nigeria, 2010 BA. English Language University of Ilorin, Nigeria, 2005 Diploma in Computer Science Certifications - CompTIA; IT Operations Specialist (CIOS) - CompTIA; A+ - CompTIA; Network+ - Scrum.org; Professional Scrum Master™ | (PSM I) - Scrum.org; Professional Scrum Master™ II (PSM II) - Scaled Agile, Inc.; Certified SAFe® 5 Scrum Master - Scaled Agile, Inc.; Certified SAFe® 5 Release Train Engineer - Project Management Institute; Project Management Professional (PMP) Languages -English -Yoruba Hobbies -Photography -Long Distance Running (5k, 8k, Half and Full Marathon) -Lake Kayaking -Boxing References -Available upon request