Abdul Ahad Mir

Abdul Ahad Mir Growing :) Rawalpindi-- I am Hardworker, compassionate and loyal worker been working with different UK based companies over past 5 year. Work Experience Team Leader - Cases Manager - eBay IJ Interiors - UK based company. - Bahria December 2020 to Present Leading a team providing customers services on eBay, live sales and aftersales calls and responding to large amount of emails. Also dealing with Return cases, Payment disputes, and many other littings things. Handling the team perfectly and getting the work done at its best. Also trained staff for the company. Booking and dispatching' Manchester cab company Cab company - Islamabad March 2019 to November 2020 Worked there as call operator and dispatcher on their dispatch system, dealing with drivers, bookings, customers complaints and everything. Been almost two years, have trained guys and they're still working. Call centre agent Amigos outreach - Islambad January 2018 to May 2019 I worked there as a agent for 6 months on final expense insurance lead generation for a company in US. Trained many other guys and been the top seller after second month till my last month. Closing other guys was also my part of job. I was offered to become the team leader there but i got another job for inbound project which so i found more suitable so i switched. CSR, Controller and trainer Pink Apple Cars, Uk Based Cab Company - Rawalpindi January 2015 to November 2017 I started working there when the company started, allocation drivers, live chat bookings, on call bookings, emails, flight monitoring, job verification and giving them connecting jobs has been my role, and have trained few guys who are still working there. Education Bachelor's in Accounting and finance University of central Punjab - Lahore January 2017 to January 2019 Skills • Fastest typing 50+ WPM, Fluent English speaking and understanding both UK and USA accent, Good communication. I am a punctual guy, love to work in proper office decorum, with punctuality and 100% performance (5 years) • Call Center • Customer Service • CSR • Customer Support Additional Information Graduated in associate accounting and finance