Abdiwahid Abdulahi
IT Support with Expertise in Multi-Cloud Solutions (AWS/AZURE/GCP)
London, United Kingdom
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Professional Profile
A highly accomplished individual with over 4 years of professional cross-industry experience covering IT, retail, and other sectors.
Experienced in configuring and implementing cutting edge IT systems and cloud-based solutions from inception to completion, troubleshooting and providing solutions to complex technical issues, explaining IT features and capabilities to stakeholders from non-technical backgrounds, establishing IT best practices and exceeding expectations set by leaders.
Extensive knowledge and hands-on experience with AWS application configuration, security polices, compliance policies, access controls, deployment services, including Amazon EC2, Amazon Elastic Load Balancer, Amazon VPC, Amazon RDS, Lambda, DynamoDB, CloudFront, CloudFormation, and Network connectivity.
A goal-orientated and result focussed individual who enjoys working with people from all backgrounds and is always ready to take on new challenges.
Core Competencies
Personal Skills
Professional Expertise
Technical Areas of Expertise
Visionary Leadership
Emotional Intelligence
Project Management
Data Warehouse
Effective Decision Making
Workforce Motivation
Service Delivery
Virtual Private Cloud
Situational Awareness
Complex Problem Solving
Software Lifecycle
Application Troubleshooting
Conflict Resolution
Relationship Building
Commercial Awareness
Complex Deployments
Professional IT Qualifications
AWS Certified Solutions Architect (Associate Level) Amazon Web Services
2019 - 2021
AWS Certified Cloud Practitioner (Entry Level) Amazon Web Services
2019 - 2020
Cisco Certified Network Associate Routing and Switching (CCNA)
2018 - 2020
Certified Microsoft Azure Fundamentals (AZ-900)
2021 - 2021
Career Summary
Technology Consultant and Training Coordinator
2 2021 – present
Niya Network, London
summary
Technology Consultant responsibilities:
Utilising multiple AWS services, S3 buckets, IAM, Redshift, Lambda and EC2
Managing message queues using Amazon SQS
Creating Amazon SNS topics
Creating EC2 virtual machines and implementing cross-account access using IAM groups management
Working with Amazon EC2 auto scaling group and application load balancer
Configured a successful static website with S3 and CloudFront using S3 bucket policies and permission conditions
Deploying internal data to AWS
Creating distribution emails and troubleshooting Outlook issues
Maintaining and updating the project management KANBAN board
Training Coordinator responsibilities:
Supporting with the recruitment of trainee technology consultants
100% success rate onboarding trainees
Assessing skillsets of trainees and assigning them to appropriate learning paths and work streams
Meeting with stakeholders and successfully suggesting new technologies for business development, such as Test gorilla platform
IT Analyst
2019 - 2020
Bright Network Solutions, London
summary
Gained crucial exposure to the IT industry and became familiar with key IT best practices
Resolved problems with networks and other computer systems
Followed up with customers to ensure the resolution of critical issues
Kept up to speed with technology trends and developments
Developed and analyst functional specifications
Communicated with stakeholders to understand their requirements
Helpdesk Support
2018 - 2019
Global Core, London
summary
Support for desktop, laptop, and smartphone devices
Setting up new employees’ user and password
Troubleshoot common computer hardware and software issues
Processed sales transactions in compliance with company policies and guidelines
Established excellent customer service standards and consulted customers on their product requirements and needs
Technical Support
2017 - 2018
5E Ltd, London
summary
Meeting face to face with customers and answering their IT queries
Troubleshooting Microsoft Windows Server 2012 R2
Provided technical support for clients with hardware or software related problems
Diagnose problems arising from Active Directory issues
Provided 1st/2nd Line desktop support
Planned and implemented AD structures
Backup and Disaster Recovery using Veritas Backup Exec for Windows
Microsoft Exchange 2010 implementation and support
Network configurations - Patching, Hubs, Routers, Switches
Hardware Installations - PC's, Printers
Track-IT helpdesk database management and support
Technical Competencies
Operations Systems
Windows 7, Windows 10, and MS Office Support
General Cloud Knowledge
VPC, Security Groups, Route Tables, Auto-Scaling, Elastic Load Balancing and Build Servers
Networks, Security & Web
Network Protocols TCP/IP Networking IP Routing: RIP, EIGRP, OSPF and BGP
Cloud AWS Migration Services
S3, EC2, RDS, SQS, SNS and VPC
User Accounts and Servers Setup
EC2, RDS, S3, CloudWatch, EBS Resources and IAM
references available upon request
