Abdelrahman Salah Eldin

With a unique blend of customer support expertise and advanced data analysis skills, I offer a comprehensive range of services that can help your business both enhance customer experiences and leverage data for better decision-making.

As a Customer Support Specialist, I have 2 years of experience providing exceptional support across various channels (email, chat, and phone). I am proficient in resolving customer issues, managing inquiries, and maintaining detailed records to ensure satisfaction and loyalty. Whether handling complex technical issues or providing clear product/service guidance, I deliver professional, empathetic, and efficient support that builds strong customer relationships.

On the Data Specialist side, I bring 1 years of expertise in transforming data into actionable insights. I specialize in data collection, cleaning, analysis, and visualization, utilizing tools such as Excel, SQL, Python, R, and platforms like Tableau and Power BI. Whether it's automating reporting processes, conducting in-depth analysis, or developing predictive models, I provide businesses with the data-driven insights they need to make informed decisions and optimize their performance.

By combining customer support excellence with data expertise, I offer a unique approach to solving business challenges, improving client satisfaction, and driving growth through data-driven strategies.

Key Skills:

• Customer Support: Multichannel support (email, chat, phone), CRM systems (Zendesk, Freshdesk), ticket management, issue resolution, customer feedback analysis.
• Data Analysis: Data cleaning, statistical analysis, SQL, Python, R, data integration, business intelligence reporting (Tableau, Power BI), predictive analytics, and automation.
• Strong problem-solving, communication, and analytical skills with a focus on customer satisfaction and data-driven decision-making.

Let’s work together to optimize both your customer experience and data processes for maximum impact!