Abdelrahman Esmail

Abdelrahman Esmail Abdelhalim Virtual Assistant | Marketing Coordinator | Project Manager Associate | Customer Success Specialist Email:-Phone Number: - Summary A Virtual Assistant, Marketing Coordinator, Project Manager Associate, and Customer Success Specialist with over 4 years of experience in various industries, including ecommerce, healthcare, SaaS, retail, and insurance. Spent most of my career working in startups, closely collaborating with marketing, sales, and operations departments. Through this experience, I have gained extensive knowledge and skills in these areas. During my career, I have helped different startups grow, penetrate new markets, increase their sales, organize their operations, acquire new customers, retain existing customers, and build teams from scratch. My day-to-day responsibilities included assisting in running the business. I excel in: • Organizing and prioritizing multiple tasks • Creating content that convert • Building strong customer relationships • Adopting and utilizing new technology • Driving business and personal growth • Identifying and tracking new opportunities Experience CEO Virtual Assistant – GHC – Cairo, Egypt Oct 2022 – Jun 2024 Gentium Healthcare (GHC) is a start-up implementing Patient Support Programs for pharmaceutical companies. I am responsible for organizing and scheduling meetings, webinars, emails, and payment cycles, presenting our services to new clients, participating in content creation, and managing our social media platforms. Additionally, I assist our business development team in identifying new opportunities and driving company growth. Our company serves thousands of patients by monitoring and tracking their health, ensuring that both patients and their caregivers are well-informed about their conditions. During my time at GHC, I did: • Increased customers' satisfaction by 40 % • Opened new digital channels (Email Marketing / SMS) • Initiated reels creation • Facilitated communication between other teams through Notion • Grew one of the call center agents into a team leader position Marketing Coordinator – Ghosn Elban – AlAula, Saudi Arabia Sep 2021 – Aug 2022 Ghosn Elban is an e-commerce store specializing in honey products. I am responsible for managing content across the website, product pages, landing pages, and social media platforms. Additionally, I handle customer follow-ups and work to enhance word-of-mouth through various activities. I lead our store's efforts to build a customer base and establish partnerships with major nutritional companies, pharmacies, and the Ministry of Agriculture. The main objective is to boost our B2B sales through these partnerships and enhance our B2C sales by delivering an exceptional customer experience. Our focus is on increasing conversion rates by implementing effective conversion rate optimization (CRO) strategies for our campaigns and content. We also target potential B2B partnerships to facilitate bulk sales. During my time at Ghosn Elban, I did: • Implementing CRO on website pages which led to an increase in conversion rate (30 %) • Trained moderators and sales agents on customer service principles • Initiated B2B penetration plan with other companies • Created social media plans and content calendars for social media platforms Project Manager Associate – Beyond Solution – Cairo, Egypt Mar 2020 – Sep 2021 Beyond Solution is a brokerage company in the Insurance industry. I am responsible for managing communications with VIP clients and ensuring their services are delivered without delay. By acting as a liaison between various departments and our clients, I ensure smooth operations and timely service delivery. Additionally, I plan new milestones, organize sprint and retrospective meetings, and guarantee that services meet the required standards. During my time at Beyond Solution, I did: • Initiated new ways of communication (WhatsApp / App messages) • Created new services that increased clients’ retention (Dose reminder / Healthy tips notifications) • Organized communications with clients through different channels Technical Skills & Tools • • • • • • • ConvertKit MailChimp Canva CapCut VN Google Drive Microsoft Teams • • • • ChatGPT Gemini ClickFunnels Systeme io • Google Workspace • Notion • Google Analytics • • • • Trello Microsoft Office Outlook Zoho Education Ain Shams University, Faculty of Pharmacy Sep 2016 – Jul 2021 Certificates Product Management Fundamentals from Product School May 2024 – June 2024 Growth Hacking Diploma from Growth Squad April 2023 –September 2023 AI for Business and Market Growth from Hany Hussein April 2023 –September 2023 Project Management Certificate from Google February 2022–September 2022 Marketing Diploma (Dr. Ehab Musallam), Prime for training and consultations July 2021–February 2022 Marketing mix fundamentals, IE school July 2019 –September 2019