Abcede Andrada

Abcede Andrada Customer Service Representative Engaging and Energetic Customer Service Representative with 1 year experience in BPO and 1 year as a Music Teacher; helping out customers to resolve their complications or inquiries and satisfying their expectations. Passionate and always thrives to be the best in providing the most comfortable and efficient customer service. - (- WORK EXPERIENCE Customer Service Representative Teleperformance Baguio 07/2018 – 04/2019 #081 Tomana West, Rosales, Philippines Baguio City, Philippines Achievements/Tasks Inbound/Outbound Calls for Loan Navigation Collects payments from the customer. live:abcede.work Offers customer's the best plan for their account to stay updated and not go delinquency. Walk-through customers using the clients' website to navigate their account easily. facebook.com/edecba0324 Calm customers who are in panic and provide the best option they must do. Contact: Onnie De Guzman (Supervisor) SKILLS Customer Service Music Teacher Zion's Praise Music Inc. 06/2017 – 03/2018 Music Company that offers Music Tutorial as replacement for Private School's Music Subject. Empathy Baguio City Achievements/Tasks Guitar Teacher Teach different characters of students from elementary to secondary in a class setup. Communication Maximizing limited time to teach students efficiently without supervision. Member of Marketing Department. Contact: Erwin Gigante (Baguio Supervisor) Critical Thinking ORGANIZATIONS Microsoft Office Assembly of God Binmeckeg (04/2016 – Present) Music Director / Youth Director Tech Savvy CERTIFICATES National Certificate II - Computer Troubleshooting Basic Computer Troubleshooting and Networking LANGUAGES Tagalog Native or Bilingual Proficiency EDUCATION English Computer Programming Global Knowledge Academy Full Professional Proficiency 06/2011 – 04/2013 INTERESTS B.A. in Pastoral Leadership Luzon Bible College Music Computer Troubleshooting Public Speaking 06/2013 – 04/2017 Rosales, Pangasinan Binalonan, Pangasinan