Abbygail Villareal
CUSTOMER SUPPORT PRO
CONTACT
WORK EXPERIENCE
-
Sales Representative
SM Consignor
-
November 2011 - December 2012
Philippines
Assist customer and provide knowledge about the
product. Promoting and selling goods to clients and
generate revenue. Handling sales and inventory
report.
ABOUT ME
Hard-working, creative and passionate.
Specialized in customer support and
graphic design. Ambitious, eager to
keep growing and evolving in my
profession. Constantly developing new
skills and abilities.
LANGUAGES
English
Filipino
SKILLS
Customer Service
Empathy and Patience
Positive Attitude
Leadership
Creative
EDUCATION
Dr. Jose Fabella Memorial Hospital
School of Midwifery
Midwifery
2011- Undergraduate
Novaliches High School-
DermAsia Skincare Center
Aesthetician
May 2014 - February 2018
Providing various beauty treatments and services to
enhance the physical appearance and well-being of the
client. Assess clients skin conditions and recommend
appropriate treatments to address specific concerns.
Establish and maintain strong relationships with
clients and provide personalized care, actively listen to
client concerns, and offer ongoing support and
guidance. Handling phone calls for bookings and
customer inquiries.
Online Store
Virtual Assistant
August 2018 - August 2022
Create compelling and high-quality content for social
media platform, including text, images, videos, and
graphics. Scheduling and publishing posts, responding
to comments and messages, and engaging with
followers. Maintain a consistent and active presence
on socila media platform.
Teletech Philippines
Customer Service Representative
July 2022 - June 2023
Respond to customer inquiries and address customer
complaints or issues in a professional and empathetic
manner. Maintain accurate records of customer
interactions, transactions, comments, and complaints.
Follow up with customer to ensure their concerns have
been adequately addressed. Maintain a positive and
professional attitude even in challenging or stressful
situations. Meet performance targets, such as
response time and customer satisfaction ratings.
