Abby Lutz

Abby Lutz Contact - Skills Microsoft Outlook Google Suite Administrative Support Event Planning Scheduling Organization Communication Leadership Multitasking Creativity Education University of Oklahoma School of Drama Acting Emphasis Class of 2020 With Distinction Dean's List for 3 semesters Activities President Hebron High School Theatre May 2015 - May 2016 Lead & Collaborated with a team of 7 peer officers to organize and manage events and activities for a department of over 200 students - Willing to relocate Worldwide Work Experience Guest Services Supervisor (January 2023-April 2023) Guest Services Agent (November 2022-January 2023) Deer Valley Resort Promoted from Agent to Supervisor after 2 months at the job Handled 40+ customer interactions daily, via phone calls, email, and inperson experiences; giving detailed, personalized, friendly & polite service to ensure customer retention Performed 100+ check-ins for guests, acquiring and keeping secure sensitive information, such as names, addresses, credit card information, etc and entered it into resort programs, such as Maestro Trained 2 new employees on resort programs, conflict resolution, standards of service, and how to interact with the customer Performed other duties as assigned, such as: driving a company car, performing concierge duties, performing bellman duties, and providing food & beverage service in accordance with Utah state law English Teacher - 9th Grade Lewisville ISD September 2021 - May 2022 Maintained a 95% course completion rate for over 150 students Managed the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment Provided effective communication with parents, students, administration, and other teachers at all times Developed over 30 lesson plans and assignments consistent with TEKS requirements Small Business Owner rocky susan vintage August 2020 - September 2021 Hand selected, processed, listed, and shipped over 500 orders Handled customer inquiries, needs, and concerns Utilized self-motivation and self-disciplinary skills on a daily basis to work with maximum efficiency