Abbie Ann Pascual

ABBIE ANN PASCUAL GENERAL VIRTUAL ASSISTANT | EMAIL SUPPORT| SHOPIFY VA WORK EXPERIENCE ALL ABOUT ME Shopify - Customer Service Email Support I am an experienced and highly driven Ecommerce VA seeking a challenging role in the field of Ecommerce and the likes. Zero Origin, Oct. 2020 to July 2022 I am an optimist. I always look forward for the success of what I'm thinking. My desire to learn new things helps me a lot to do work with no boundaries. Answer queries and concerns thru Zendesk (Tickets) Check order status Track order Issue refund and cancel order(s) according to the refund policy Create an order for the customer Re-send products to customers when needed Create return label Do daily report Shopify Assistant Zero Origin, July 2019 to Sept. 2021 CONTACT INFO Address: Santa Rosa, Laguna, Philippines 4026 Email:-Skype: live:abbieannpascual LinkedIn: https://www.linkedin.com/in/abbieann-pascual-7723b617a/ Portolio: https://bit.ly/2Dmrb5o Create menus, sub-menus, and collections Adding new products, as well as organizing and categorizing products Title building, creating tags Photo optimization General Virtual Assistant State Farm Insurance Agent Office, Year 2018 Worked for a client in the US who is a licensed agent of an insurance company. Call the list of policyholders and ask them to review their policy with our licensed insurance agent. Call or text the policyholders to remind their insurance premiums. Setting up appointments with our agents and policyholders. Other tasks include managing social media platforms and sending daily report ABBIE ANN PASCUAL GENERAL VIRTUAL ASSISTANT | EMAIL SUPPORT| SHOPIFY VA CORE SKILLS Customer Setvice Email Support Product Research & Product Listing Social Media Management Internet/Web Research Drop shipping Knowledge in Photo & Video Editing Shopify Zendesk Positive Attitude WORK EXPERIENCE Social Media Moderator, Product Lister Beautie in the Box | Deco in the Box, Year 2017 to 2018 Worked for a client in the US who owns a couple of online stores. My task is managing social media platforms such as Facebook, Instagram, and Twitter. These include posting and updating content, scheduling posts, engaging with followers and raising their numbers, and sharing products in Facebook groups. Product research, product listing, and drop shipping. Other tasks include editing pictures of products, editing videos for social media posting, and doing daily reports. Appointment Setter ( Part- time) All State Insurance Agent Office, Year 2017 Work Ethic Critical Thinking INTEREST Culinary Internet Work as a cold caller for this client Basically, my task is to call the leads/prospect in our list and ask if they are open to getting a comparison quote. If interested, we will connect the call to our licensed agent through live transfer. Other tasks include sending daily report EDUCATION BACKGROUND Music Designing DIY Online Selling Polytechnic University of the Philippines BS Entrepreneurial Management,- Member of Junior Asia Pacific Entrepreneur (JASPEN) Varsity player of Basketball Women