Abbas Ali Syed

Abbas Ali Syed Melbourne, Australia | - |-| https://linkedin.com/in/aasyed1 Profile Summary • Qualified Systems and Data Analysis professional with practical experience in systems design, technical documentation, business process design/redesign, web development, databases, and administration. • Demonstrably skilled at effective communication, stakeholder management, project management, and leadership in a fast-paced environment. • Proven track record of producing measurable value for organizations in construction, IT, healthcare, international development, and e-commerce sectors. Core Competencies • Web Development • Technical documentation Tools and Technology • Systems design • Business Process Design • Agile Project management • Data Analysis • Microsoft Office tools • WordPress • HTML/CSS • Google Workspace (G Suite) • IBM Watson • Microsoft Dynamics • Microsoft Power BI • Microsoft Power Automate • Collaboration tools (Teams, Slack) Education Master of Technology | Federation University Australia | 2019 Master of Project Management | The University of Melbourne | 2017 Bachelor of Software Engineering | Bahria University Pakistan | 2016 Professional Experience IT Systems Analyst at Citywide | November 2021 – Present • Streamlined data flow between systems using a combination of Office 365 tools: Outlook, Power Automate, and Excel 365. • Designed and operationalized data flow processes and systems for various short-term mission-critical projects. • Researched, trialed, and implemented software systems and processes to satisfy business requirements. • Successfully implemented a custom-built service booking portal. • Documented system and business requirements for technical projects to significantly improve communications and data quality in operations. • Designed processes for automated reporting on operational and financial data from various internal and external sources using REST API, MS Office, and Power BI. • Collaborated with the Operations Leader and to create monthly contract reports for the customers. • Created training guides for essential operational systems. • Worked as technical lead on a high-tech, innovative telematics and automated job confirmation project. • Continuously worked with customer representatives to provide training, receive system feedback, and brainstorm service improvement measures. Kronos/UKG Administrator at Citywide | May 2021 – November 2021 • Provided regular training to supervisors and managers on using the UKG Ready system. • Created, reviewed, and updated SOPs on complex processes and systems. • Regulated data between MS Dynamics, UKG Ready, SmartConnect, and other programs to action critical timesensitive processes on a twice-weekly basis. • Aggregated data-driven reports to support business processes, data analytics, and communications. • Communicated with vendors and developers to resolve system errors and discuss improvements. Recruitment Administrator at Citywide | Mar 2021 – May 2021 • Used PageUp and Myob PayGlobal systems to recruit and upload new employees onto the payroll system. • Provided support via MS Teams and email to new applicants to resolve technical issues. • Screened candidates for multiple projects running simultaneously, ensuring best fit for each of the roles. • Worked with internal stakeholders to enhance current systems and processes with the goal to achieve higher productivity, lower costs, and clearer communications. COVID-19 Cleansing and Sanitation Team Leader/Support Officer at Citywide | Jun 2020 – Mar 2021 • Performed recruitment support activities for upcoming projects. • Created a fully functional portal using Google Workspace tools to be used the City of Melbourne project for daily temperature checks, rosters, time sheets with total worked hours calculations, and employee status. • Managed security and access control for the main portal. • Performed temperature checks of team members and recorded the readings on MS Excel or Google Sheets. • Performed daily briefings to ensure that all team members were fit to work and aware of the tasks and the safety measures and processes in place (evacuation points, public interaction, weather conditions, etc.). • Create daily and weekly reports to submit to the supervisors. • Worked with the highest standards of quality and professionalism in different areas in Victoria, including Stonnington, Glen Eira, and Port Phillip, and City of Melbourne. Web Project Manager at Baron Consulting Group | Feb 2018 – Oct 2020 • Successfully managed web-based projects for various business clients using Agile Scrum methodology. • Actively consulted with business clients for project requirement elicitation, data gathering, and web development planning and roadmap development. • Translated client requirements into product features and functionality. • Created feature backlog and organized features into sprints based on priority. • Managed project documentation and communications using Microsoft Project, Microsoft Office, and Trello. E-commerce Development Intern at Australian Tea Masters | Jun 2017 – Jan 2018 • Developed the e-commerce platform, Australasian Tea Association, using WooCommerce in WordPress. • Performed fortnightly functional and performance tests and generated technical reports. • Strategized UX design and marketing plan with digital marketers and graphic designers in weekly meetings. • Migrated 2.5 GB of a project from localhost to live server using FileZilla. • Used performance benchmarking tools such as GTMetrix and Pingdom to optimize the graphics and code files – resulting in a reduced load time by 72% and improved the UX. Social Media Business Strategist at Marriage Ceremonies Melbourne | Jun 2017 – Jan 2018 • Generated regular performance and usability reports. • Improved website UI and client communication processes. • Researched high-traffic keywords using data from Google Adwords Keywords Planner and Google Trends. • Collaborated directly with the business owner to strategize, plan, and implement marketing activities. • Created and managed ads for Search Engine Marketing using Google Ads and Bing Ads. • Set up, tracked, and managed social media ads. Volunteering Experience Web Designer and Developer (Remote) at RoundTrip Foundation Australia | Nov 2019 – Present • Actively collaborating with the CEO to strategize, plan, and implement new features to the existing website and to improve the existing design of the WordPress site. • Solely responsible for researching, selecting, implementing, and maintaining web extensions. • Developed COVID-19 stats page using a WordPress extension and third-party maps. • Implemented measures to enhance the website’s UI design, UX, security, SEO, and server performance. • Successfully reduced website loading time by 87% using image optimization and JavaScript deferring. • Recorded 97% reduction in spam since 2019 by implementing anti-spam and access control measures. Web Designer and Developer (Remote) at Karen Women’s Organization (KWO) | Dec 2020 – Aug 2021 • Developed a new website to transfer KWO’s WordPress blog to the WordPress CMS. • Researched and recommended resources such as hosting providers and development tools. Web Developer (Remote | Fixed-term) at Child Survival Aid Ghana | Oct 2019 – Dec 2019 • Created the official business website using the Elementor page builder on WordPress. • Reduced server disk usage by optimizing phpMyAdmin database, resulting in reduced page-load time. Web Development Intern (Remote | Fixed-term) at Health Connexions, MA, USA | Dec 2015 – Apr 2016 • Generated regular performance and usability test reports for two business websites built with WordPress – Health Connexions and One Million Solutions in Health. • Collaborated with the Digital Marketing Manager and the sales team to plan and set-up SEM campaigns via Google Ads and email marketing campaigns via MailChimp. Awards and Achievements British Council IELTS (International English Language Testing Service) 8.0 Bands | 2021 Secured 8.0 bands out of 9.0 – 8.5 each in listening and speaking, 7.5 in writing, and 7.0 in reading. CIPS (Canada’s Association of IT Professionals) Ethics Certification | 2020 Secured a 100% grade in the CIPS Ethics Exam. Academic Commendations | 2018 and 2019 Received formal commendation from the School of Science, Engineering and Information Technology at Federation University Australia for outstanding academic performance in 2018 and 2019.