Abba Zainab

Abba Zainab Islamabad, Pakistan ●-|-| www.linkedin.com/in/abba-zainabQUALIFICATIONS ●​ Customer Service & Guest Support Expertise: Experienced in handling client inquiries, providing personalized assistance, and ensuring a positive service experience through clear and professional communication. ●​ Skilled in Event Planning & Program Leadership: Strong experience organizing workshops, campaigns, and campus events that increase engagement, strengthen connections, and provide excellent guest experiences. ●​ Proficient in Data Analysis & Reporting: Ability to set measurable goals, track outcomes, and use data insights to continuously improve strategies and donor relations efforts. ●​ Technologically Proficient: Adept in using tools like Microsoft Office Suite, Google Workspace, and CRM systems for donor tracking, communication, and workflow efficiency. ●​ Strong Communication & Relationship Building: Fluent in English, Urdu, Hindi, and Punjabi, with excellent written and verbal communication skills that help connect with diverse communities and strengthen long-term relationships. EDUCATION Bachelor of Arts in Psychology, Concentration in Data Analytics Seattle Pacific University, Seattle, WA ●​ Dean’s List, GPA 3.6 ●​ Member of Phi Theta Kappa honor society Associates in Arts​ Edmonds College, Seattle, WA ●​ Dean's List, GPA 3.8 December 2025 March 2024 WORK EXPERIENCE Lead Project Management and Client Operation April 2024- June2025 Reboot Chorical Podcast | Remote ●​ Managed high-volume client communication via email and virtual platforms, responding to inquiries and coordinating service requests in a timely and professional manner. ●​ Maintained accurate records of client interactions, schedules, and project updates using CRM and digital tools. ●​ Coordinated scheduling and tracked multiple workflows, ensuring all service deliverables were completed efficiently. ●​ Collaborated with cross-functional teams to resolve operational issues and improve overall client satisfaction. ●​ Ensured strong attention to detail and organization while handling multiple priorities in a remote work environment. Career Advisor ​ ​ September 2022-June 2025 Center for Career and Calling, Seattle Pacific University, Seattle, WA​ ​ ​ ​ ●​ Provided one-on-one support to 100+ clients, addressing inquiries, guiding decisions, and ensuring a positive service experience. ●​ Managed appointment scheduling, follow-ups, and client records to maintain service continuity. ●​ Delivered clear and empathetic communication to resolve concerns and provide tailored solutions. ●​ Supported high-volume interactions in a fast-paced environment while maintaining professionalism and accuracy. Event Coordinator ​ January 2023 - Dec 2025 International student club, Seattle Pacific University, Seattle, WA ●​ Managed event registrations, scheduling, and guest coordination for 50–100 attendees. ●​ Responded to attendee inquiries and handled booking-related requests and updates. ●​ Coordinated logistics including reservations, space bookings, and special requests. ●​ Maintained accurate records and ensured a seamless and positive guest experience. Customer Services and Event Support ​ September 2021 – May2025 Zainab Organization Center, Lynnwood, WA​ ​ ●​ Assisted in organizing large-scale events (200+ attendees), including registration and guest support. ●​ Provided customer-facing assistance, addressing concerns and ensuring smooth event experiences. ●​ Coordinated communication between teams to support efficient service delivery. ●​ Contributed to creating welcoming and organized environments for diverse participants.