Abass John Ayobami

As a skilled and experienced professional, I have a proven track record of using data to enhance customer experience and retention. At ABInBev International Brewery, Ilesa, I was a key member of a cross-functional team focused on improving delivery efficiency and customer satisfaction.

By analyzing delivery timelines, customer complaints, and order fulfillment data, I identified significant bottlenecks in our distribution process. The primary issues were delayed truck arrivals and a lack of real-time delivery visibility for our customers.

To address these challenges, I developed and implemented a live truck tracking template using Excel, which I integrated with GPS and delivery logs. This innovative tool provided real-time updates on delivery status, empowering our sales and logistics teams to proactively communicate with customers about their delivery times. This significantly improved transparency and customer trust.

Furthermore, I created a daily KPI dashboard to monitor key performance indicators such as on-time delivery rates, customer complaints, and service-level trends. This dashboard provided valuable insights that enabled us to continuously monitor and improve our performance. My data-driven approach and innovative solutions directly contributed to a more efficient distribution process, a reduction in customer complaints, and a significant improvement in overall customer satisfaction.