Abasiofon David

I am a Customer Service Specialist and Virtual Assistant with over 2 years of experience helping teams stay organized and keeping customers happy. I am skilled at handling customer support, managing admin tasks, and using tools that help businesses run smoothly.

In my customer service roles, I’ve handled live chat, email support, and helpdesk tickets using platforms like Zendesk, Intercom, and Freshdesk. I’ve assisted hundreds of customers by answering questions, solving problems, and making sure they have a great experience. I’m proud to have kept a 98% satisfaction rating because I respond quickly, stay calm, and solve issues fast. I also log customer information properly to help teams improve and avoid repeated problems.

As a Virtual Assistant, I’ve supported daily tasks like managing emails, calendars, scheduling meetings, and sending reminders. I’ve helped with data entry, file organization, and uploading content. I use tools like Google Workspace, Microsoft Office, Trello, and Asana to stay on top of tasks and work well with remote teams. I also take meeting notes, follow up on action items, and make sure deadlines are met.

I’ve worked with freelancers, partners, and clients, helping with communication and keeping everyone updated. I’m good at basic research, preparing simple reports, and making sure important tasks don’t get missed. I’ve also done light social media management, answering customer messages and helping with posts on platforms like Facebook and Instagram.

I know how to use tools like Excel, Power BI, and SQL to track data and help with simple reporting. This has helped teams save time and make better decisions. I’ve also helped automate small tasks, improving the way things are done.

I work well on my own, manage my time wisely, and stay focused in a remote work setting. I am organized, detail-oriented, and a fast learner. I care about doing a great job, helping people, and making things easier for the team.

In every role, I focus on giving great customer service, being helpful, and using my skills to support both customers and coworkers. Whether it’s answering questions or keeping tasks on track, I’m here to make work easier for everyone.