ABASI-ISADA BENSON-
Uyo, 520112 Nigeria
PROFESSIONAL SUMMARY
Experienced Virtual Assistant with 8 years of expertise in administrative support, HR functions, remote technical support, and customer service. Proven ability to manage multiple tasks efficiently, troubleshoot technical issues, and maintain excellent client and team communication. Skilled in utilizing various virtual tools and platforms to optimize workflows and deliver exceptional support. Detail-oriented, adaptable, and dedicated to ensuring smooth operations and high customer satisfaction.
ACCOMPLISHMENTS
Successfully managed end-to-end HR processes, including recruitment, onboarding, and employee record management, improving onboarding efficiency by 20%.
Delivered proactive administrative support, including calendar management, travel arrangements, and document preparation, ensuring seamless daily operations.
Provided technical support to over 50 clients weekly, resolving issues promptly and maintaining a 98% customer satisfaction rate.
Created and maintained detailed reports and databases, streamlining data management and enhancing team productivity.
Implemented new customer service protocols that reduced response time by 30% and increased client retention.
Trained and mentored new virtual assistants, fostering a collaborative team environment and elevating overall team performance
WORK EXPERIENCE
General Virtual Assistant
Digital Witch Support Community, Lagos, Nigeria
2023 Till date
Schedule and coordinate meetings using Calendly, Outlook, and Zoom, ensuring all participants receive proper reminders.
Manage and organize email communications, calendar events, and appointments across G Suite and Outlook.
Create and share video tutorials and walkthroughs with Loom for onboarding or troubleshooting processes.
Track and update customer interactions and sales pipelines within HubSpot, Intercom, and Freshdesk.
Organize project workflows and tasks on Trello, Asana, Monday.com, and ClickUp for efficient team collaboration.
Handle client bookings and reservations via Airbnb, Booking.com, and related platforms.
Respond and resolve customer inquiries promptly using Zendesk, Freshdesk, and Intercom.
Store, share, and manage files securely with Dropbox and Google Drive (G Suite).
Facilitate virtual meetings and screen sharing sessions through AirTable and Zoom.
Automate routine tasks and workflows utilizing AI tools and integrations across various platforms.
Human Resource Officer
Handmaids Hospital, Ibiono, Akwa Ibom, Nigeria.
August, 2021 – March, 2023
Developed and implemented recruitment strategies to attract qualified healthcare professionals and staff.
Coordinated and processed payroll activities accurately and on time using payroll systems.
Managed staff onboarding programs, ensuring new hires are integrated smoothly into the hospital environment.
Oversaw staff off boarding procedures, including exit interviews and clearance processes.
Administered talent management initiatives to identify and nurture high-potential employees within the hospital.
Designed and conducted training programs to enhance staff skills and compliance with hospital standards.
Planned and forecasted manpower requirements to meet healthcare service demands effectively.
Conducted performance appraisals and provided feedback to support employee growth and development.
Maintained employee records and ensure compliance with hospital policies and labor regulations.
Implemented employee engagement and retention strategies to foster a positive workplace culture.
Human Resource Officer and Administrative Officer
Slavabogu Nigeria Limited, Calabar, Cross River State, Nigeria.
July, 2018 – January, 2021
Coordinated recruitment and staffing processes to attract skilled construction professionals and laborers.
Managed payroll, benefits, and attendance records to ensure timely and accurate employee compensation.
Oversaw employee onboarding and off boarding, ensuring smooth integration and exit procedures.
Maintained and updated personnel records in compliance with company policies and local regulations.
Supervised administrative functions, including procurement, office supplies, and facility management.
Facilitated communication between site managers, employees, and management for smooth operations.
Prepared reports related to workforce performance, attendance, and project manpower requirements.
Coordinated logistics for construction equipment, materials, and site facilities to ensure project efficiency
TECHNICAL SKILLS
Virtual assistance
Customer service, customer support and customer relationship management
Remote technical support and technical sales
Telemarketing and email marketing
Lead generation
Email management and calendar management
Account management
Workflow automation
Cold callings/warm calls
AirBnb and itinerary management
Project management
Appointment setting and scheduling
EDUCATION
Programme: Recruiting, Hiring and Onboarding Employees. University of Minnesota, Minnesota, USA. March, 2022.
Degree: English Education, University of Uyo, Uyo, Akwa Ibom State, Nigeria.
August, 2012
CERTIFICATIONS
IT Support, 2025, Digital Witch Support Community, Lagos Nigeria.
Word Essential Training (Microsoft-, 2022, LinkedIn Learning, Sunnyvale, California, USA.
Customer Service: Problem Solving & Trouble Shoot, 2022, LinkedIn Learning, Sunnyvale, California, USA.
Human Resources Management, 2021, Chartered Institute of Personnel Management, Lagos Nigeria
HOBBIES
Reading and travelling
REFEREES
Available on request
