Name:Abasiama
25th anniversary estate
Uyo, Akwaibom State
Phone no:--
Objective:
To obtain a Virtual Customer Support Representative position in a dynamic and growth-oriented organization where I can utilize my excellent communication skills to provide top-notch customer service.
Summary:
Dedicated and compassionate Virtual Customer Support Representative with 2 years of experience in providing exceptional customer service via phone, email, chat, and social media. Proven track record of resolving customer complaints, improving customer satisfaction, and driving loyalty.
Professional Experience:
Virtual Customer Support Representative
Federal Medical Center, Calabar
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- Responded to customer inquiries via phone, email, chat, and social media, resolving issues and providing product/service information.
- Utilized strong problem-solving skills to troubleshoot and resolve complex customer complaints using zendesk
- Collaborated with internal teams, including sales, marketing, and technical support, to resolve customer issues and improve overall customer experience.
- Consistently met or exceeded customer satisfaction targets, earning recognition as a top performer.
Education:
- University of Uyo,-
Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Proficient in CRM software, including zendesk, freshdesk and intercom.
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong attention to detail and ability to maintain accurate records
Certifications:
IT support digital witch
