ABANIGBE RACHEAL OLUTOLU
- |-| LinkedIn
PROFILE SUMMARY
Dedicated Real Estate and Property Manager with over 5 years of extensive experience in remote property management,
virtual assistance, and customer service. Proficient in providing efficient administrative assistance to executives, managing
multiple properties, handling guest communication, coordinating maintenance activities, delivering excellent customer
service and facilitating smooth operations and positive client experiences. Skilled in website management, app
administration, content creation, data entry, and records management with a proven ability to prioritize tasks and meet
deadlines. Highly organized, proactive, self-motivated, and hardworking, with a track record of contributing to the success
of various organizations. Adept at organizing events, conducting training sessions, leading fundraising efforts, enhancing
financial accuracy, managing inventory, and delivering data-driven insights to support decision-making. Recognized for
exceptional performance and committed to leveraging skills and expertise to deliver top-quality service in every role.
WORK EXPERIENCE
Virtual Assistant | Sparkling stays cleaning Inc.
• Coordinating cleaners and scheduling.
• Administrative tasks.
• Ordering cleaning supplies from Amazon, Costco, and Instacart.
• Monitoring working hours
• Home inspections
• Collaborating with other Vas on administrative tasks
June 2025 – Present
Social Media Management (Remote) | Hill Bookkeepers
Jan 2025 – Present
• Developed and executed a cohesive content strategy across platforms (LinkedIn, Facebook, Instagram), resulting in a
60% increase in audience engagement and 40% growth in followers within 4 months.
• Designed and managed weekly content calendars, including posts, graphics, and captions aligned with brand tone and
messaging to promote accounting and bookkeeping services.
• Monitored analytics and performance metrics using tools like Meta Business Suite and Hootsuite to optimize
campaigns and improve ROI.
• Engaged with followers and responded to inquiries in a timely and professional manner, improving customer
interaction and brand trust.
• Collaborated with the marketing and business development teams to align digital presence with broader
organizational goals, contributing to a 25% increase in client inquiries through social media channels.
Virtual Assistant (Remote) | HostEasy
Aug 2024 – May 2025
• Provided administrative support, including email management, and scheduling.
• Conducted research and compiled reports to support business operations.
• Delivered exceptional customer service by managing client communications and resolving inquiries promptly.
• Maintained accurate records through efficient data entry and database management.
Virtual Assistant (Remote) | Advanced Agent Group, USA
Aug 2024 – Jan 2025
• Set up and managed the company website using GoDaddy software, ensuring a professional and user-friendly online
presence that enhances brand visibility and customer engagement. https://advancedagentgroup.com/#
• Managed the RentRedi app, optimizing the platform for smooth user experience and efficient property management.
• Assisted with various tasks and projects, providing reliable support across multiple functions, identifying
opportunities for service delivery improvement, and contributing to the overall success and growth of the company.
• Collaborated with cross-functional teams to implement new features and improvements on the website and app, and
monitored website performance and analytics, implementing solutions to increase traffic and engagement.
• Provided technical support to team members and clients, troubleshooting issues to minimize downtime and trained
team members on the use of website management tools, enhancing overall team efficiency and productivity.
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Uploaded leases for each property on RentRedi, ensuring accurate and up-to-date documentation and information.
Developed content for the company website, including blog posts and service descriptions, to attract and inform
potential clients, boosting the company's marketing efforts.
Property Manager (Freelance) | Upwork
Jan 2023 – Jun 2024
• Managed multiple properties remotely and handled property maintenance and repairs, scheduling contractors to
ensure timely and quality work and overseeing daily operations to ensure smooth and efficient management.
• Utilized property management software for efficient operations, including financial management, budgeting, tenant
communication, and maintenance requests, ensuring profitability and financial health of the properties.
• Efficiently managed homes at Micgamag Properties, implementing marketing strategies to attract new tenants
during the contract period which resulted in increased occupancy rates and reduced vacancy periods.
• Researched and wrote in-depth reviews for over 300 hotels, simulating on-site experiences to provide accurate and
engaging content that improved the hotels’ online visibility and customer base by 80%.
• Managed 50 properties for Twinity Company, maintaining accurate records of property-related transactions.
• Collaborated with a team to handle guest communication, inquiries, check-ins and check-outs, resolving issues, and
coordinating cleaners and handymen, ensuring smooth operations and increasing tenant satisfaction rate by 60%.
• Virtually supported operations of Solid Wall Properties, executing tasks and projects to enhance property value and
appeal and contributing to long-term profitability and tenant retention.
Customer Service Representative
Dec 2019 – Dec 2022
Lasting Hills Law Chambers [E.B. Omamadaga & Associates] & Lasting Hills Property Development Ltd.
• Managed client interactions across multiple channels, ensuring their needs were consistently met throughout the
booking process and during their stay, contributing to high client retention rates.
• Handled guest inquiries and concerns, providing timely support and resolving issues effectively, leading to 70%
increase in customer satisfaction and positive reviews.
• Delivered high-quality customer service and maintained clear and prompt communication with guests, proactively
addressing questions, resolving problems, and ensuring a seamless and positive experience for all clients.
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Coordinated with internal teams to ensure that guest requirements were fulfilled, including special requests and
accommodations, leading to personalized service that exceeded guest expectations.
Followed up on client feedback, implementing necessary changes to service delivery and increasing repeat business
Provided administrative support by managing records, updating client databases, and assisting with scheduling.
Assisted in the development and implementation of customer service policies, ensuring alignment with company
goals and enhancing the company’s reputation.
SKILLS
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Market Analysis and Research
• Property Management
• Conflict Resolution
Quality Assurance and Control
Networking and Negotiation
• Online Chat Support
Client Relationship
• Administrative Support
Management
• Stakeholder Engagement
• Communication and
• Data Entry and Analysis
Collaboration
• Budgeting and Financial
Reporting
Tools: Google Workspace Tools, Microsoft Office Suite, MS Excel, PowerPoint, Slack, Trello, QuickBooks, GoDaddy, Wix,
WordPress, Airbnb, Booking.com, AppFolio, RentRedi, Google Ads.
Team Leadership and Coordination
Performance Evaluation and Feedback
Troubleshooting and Problem Solving
Cost-Benefit Analysis and Reporting
Website Management and Content
Creation
• Project Management and Automation
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EDUCATION
B.Ed., Education | Tai-Solarin University of Education, Nigeria
Sep 2015 – Sep 2019
INTERNSHIP EXPERIENCE
Virtual Assistant (Remote) | Yuli Osorio STR Hospitality Services, Houston, TX
Sep 2023
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Responded promptly to emails, providing accurate information which contributed to high customer satisfaction.
Analyzed customer feedback surveys to identify and implement service improvement strategies.
Utilized automated system to efficiently initiate and complete service orders, efficiently handling customer requests.
Managed inquiries and bookings, coordinated check-ins and check-outs, and ensured properties were consistently
well-maintained and guest expectations were met.
Communicated clearly with guests throughout their stay, promptly addressing any issues or concerns to ensure a
positive experience and foster repeat business.
Implemented marketing strategies to attract and retain guests, leading to increased bookings and occupancy rates.
Collaborated with property management teams to ensure seamless operations and maintain high standards of service.
VOLUNTEER EXPERIENCE
Training Facilitator | Yield Africa Nigeria NGO
Feb 2021 – Present
• Developed and conducted soap-making training sessions, including creating training materials and providing ongoing
support, enhancing high participant engagement and knowledge of students in this craft.
• Planned and organized events such as workshops, seminars, and conferences; identified target audience, developed
program agenda, and managed logistics including venue, transportation, and catering, ensuring seamless execution.
• Delivered training and capacity-building sessions, ensuring successful implementation of new skills by participants.
• Led fundraising and resource mobilization efforts, identifying potential funding sources and developing proposals.
• Fostered strategic partnerships with key stakeholders, expanding organization's network and collaborative initiatives.
• Monitored and evaluated the impact of organizational activities, developing frameworks, analyzing data, and
reporting progress which provided data-driven insights for informed strategic decisions.
• Awarded the Most Active Volunteer for outstanding contributions to the organization's mission and objectives
CERTIFICATIONS
Short-Term Rental/Arbitrage course | DIGITAL HOSPITALITY HUB
Lead Coach: Grace Chibueze Okere
Aug 2023
Admission and Scholarship Hacks Master Class | VANTAGE MIGRATION
Coach: Dr Linda Iheme
May 2023
INTERESTS
Real Estate Business Development
Project Management
Technology Integration
