Abam Bereni Lifted

BERENI ABAM Multichannel Customer Support Specialist. Experience: 2 years | Available: Immediately | Location: Port Harcourt & Rivers State berenijam- ABOUT ME With 2 years of experience in customer-facing roles, I've developed a passion for delivering exceptional service and ensuring customer satisfaction. As a Customer Service Representative for OyemEnterprise, I've handled a wide range of customer inquiries and issues, from website information to technical support, successfully resolving 95% of customer issues and constantly receiving positive customer feedback, with a 4.5 star rating. My experience has taught me the importance of active listening, empathy, and effective communication. Some of my key strengths include excellent communication and interpersonal skills, strong problem-solving and conflict resolution abilities, and proficiency in CRM software such as Crisp. I'm excited to leverage my skills and experience to provide top-notch service and support to customers, and contribute to a team dedicated to excellence. WORK EXPERIENCE Oyem Michael Senior level | Customer Service Representative PortHarcourt , Nigeria- |- OyemEnterprise Responsibilities: Personal Assistant, Customer care Representative, Drafting/Sending out mails and contracts, Tracking sales and purchase. Respond to customer complaints and inquiries via chat, email. Provide website information and support. Provide administrative support as a Personal Assistant. Ensure seamless day to day work activities. Communicate effectively with other co workers EDUCATION Kenule Beeson Saro wiwa polytechnic, Bori, RiverState, Nigeria. OND | National Diploma JOB SKILLS Customer Technical skills, Problem Solving, Care/Service Adaptability, Emphaty. LANGUAGE SKILLS English English CERTIFICATES & AWARDS PROJECTS & PORTFOLIO My Portfoli ew/abamberenilifted/hom