Abakume Emmanuel

Abakume Emmanuel Tel. - | - E-mail:-Address:House 3,Efab Estate Apo,Abuja Personal Details |Sex: Male |DOB: 25 Dec, 1990 | Single EDUCATION Institution Benue State University, Makurdi WORKING EXPERIENCE Year of Study May, 2014 | Nationality: Nigerian Qualification Obtained Bachelor of Science, Biology Executive Assistant. VocalServ, FCT. Abuja. June. 2022 till date.  Maintaining various records and documents of the company.  Writing memos and screening visitors.  Supervising projects and other offices.  Handling calendar events and organizing reports.  Maintaining records, taking notes at meetings and any other administrative tasks.  Scheduling, reviewing, prioritizing and responding to emails.  Answering and returning phone calls. Admin/HR Assistant. VocalServ, FCT. Abuja. Jan. 2023 till date.  Managing the day-to day operations of the organization. Managing office supplies stock and placing orders.  Handling the internal and external communication of the organization.  Organizing meetings and assisting the Human Resource manager in budget management and policy implementation.  Handling employee inquiries and ensuring compliance with HR policies and regulations.  Preparing regular reports on expenses and office budgets.  Organizing a filing system for important, confidential documents and updating employee data bases. Contact Center Executive. VocalServ, FCT. Abuja. June. 2022- Jan. 2023  Providing inbound and outbound calls to clients from different organizations.  Interacting with customers and handling their queries and complaints in a timely manner.  Proactively creating customer accounts, recording and continually updating their information on the CRM.  Providing Information on products and services through telemarketing and pitching. Social Media Manager. (Remote) SkillDriveInc. (Non-Profit), Dallas TX, USA. July. 2022 till date.  Planning, developing, implementing and managing strategies for social media accounts.  Regular posting on all Social Media Platforms to consistently sell the vision of SkillDrive to talented professionals and attract great talents to the organization.  Overseeing day-to day management of campaigns to maintain brand consistency.  Monitoring and reviewing contents created for posting. Communications Officer. (Remote) Hope Found Initiative, Jos, Plateau State. Sept. 2021 till date.  Drafting media contents.  Handling internal and external communication, both electronic and social media.  Answering media queries and compiled publications.  Planning events and communicating to communities for advocacy programs and trainings. Admin officer. Life Empowerment, Jos, Plateau State. Nov. 2020 - Feb. 2022.  Coordinated the smooth running of daily activities of the organization.  Managed office supplies stock and placed orders.  Prepared regular reports on expenses and office budgets.  Organized a filing system for important and confidential documents. Customer Care Representative. Nov. 2018 - Feb. 2020 Life Empowerment, Jos, Plateau State.  Proactively created customer accounts, recorded and continually updated customer information.  Interacted with customers and handled their queries and complaints in a timely manner.  Resolved products and services related issues by clarifying the customer, and determined best solutions to customers. Provided information on products and services. Public Relations Officer. (Volunteer) Heal The Youth Foundation, Plateau State. Jan. 2015 - Sept. 2015.  Developed PR campaigns and media relations strategies.  Edited and updated promotional material and publications.  Prepared and distributed press releases.  Maintained a positive public image for the organization through publications.  Posted on the organization’s social media handles and monitors brand’s reputation. Customer Relations field Officer. Plateau State Internal Revenue Service. Aug. 2013 - Sept. 2014.  Provided Information on the importance of tax payment.  Issued demand notices to business people.  Assessed and recorded tax payers’ details. Customer Care Representative. MTN Call Centre Jos (CNSSL Ltd), Jos, Plateau State. June 2010 - July 2012.  Proactively created customer accounts, recorded and continually updated customer information.  Resolved product and services related issues by clarifying customers, determined causes of the problems selected and explained best solutions to customers.  Provided Information on products and services.  Escalated delicate customers’ queries to back end for timely resolution.  Maintained closed tickets culture when customers’ issues are resolved. Additional Skills     Very strong analytical, investigation, training, presentation and speaking skills Ability to analyse issues and write concise proposals and reports. Computer skills includes database management systems(DBMS),MS word,Excel,Access, Outlook, Power Point presentation. Fluent in English and Hausa. SKILLS BASED TRAINING & COURSES ATTENDED May,2023 Computer Diploma Certificate,Vila integrated computer institute,FCT-Abuja (certificate) January, 2013 Trained in Database Management Systems (DBMS) Centrinet Computers FCT-Abuja (Certificate) INTERESTS Reading, writing, sports and movies.