AARON SNYDER
88 Camden Avenue Buffalo, NY 14216 | H:- |-Professional Summary
A young professional with extensive life experience from a variety of professional and non-professional experiences.
Professional record includes over 8 years as a Pharmacy Technician in a variety of positions and settings with varying
levels of responsibility. Other work experiences include editing and page design for local newspaper, training new
employees in a variety of settings, communicating with patients and physicians in a variety of ways, and numerous
customer-facing positions. Non-professional experiences include research, editing and proofreading, prop design, and
set building
Skill Highlights
Experience handling confidential information
Extensive knowledge of social media platforms
Efficient and accurate researcher
Strong organizational skills
Experienced Microsoft Office user
Extensive medical terminology knowledge
Exceptional patient care and interaction
HIPAA trained
Remote Work
Expert communications skills
Professional Experience
Pharmacy Operations Specialist
Independent Health
10/2018--Present
Buffalo, NY
Duties Performed:
Processing daily Excel and Access reports, systems support for CareRadius platform, claims research and
analysis, training employees in CareRadius functions and features, performing regular quarterly claims audits.
communicating with internal and external vendors across a variety of media, coordinating with other departments
regarding ongoing audit and compliance efforts, participating in Employee Engagement Committee and planning
activities/resources for current associates.
Experiences Gained: Learned to use several systems support platforms, including CareBridge, CareRadius, Microsoft
Access, and CareAffiliate. Established new contacts with employees in other departments and opened lines of
communication with external vendors. Gained practical knowledge of medical and pharmacy billing as it relates to
claims from Skilled Nursing Facilities and other long-term care facilities.
Intake Coordinator
Independent Health
10/2016-10/2018
Buffalo, NY
Duties Performed
Processing incoming prior authorization requests for medical and pharmacy products, performing outreach calls
to providers, sending and receiving correspondence from patients and providers, performing research for
pharmacists regarding patient records and histories, input and verification of patient and provider demographics.
Experiences gained
Learned to use several new data platforms, including Siebel financial systems, MACESS, RX Claim, and Health
Rules. Picked up new clinical information from processing requests and working with pharmacists and medical
directors. Continued to improve upon customer service and research/analysis skills.
Pharmacy Technician
Mercy Hospital South Buffalo
9/2015-Present
Buffalo, NY
Duties Performed
Triaging calls from providers, nurses, and other care staff, filling patient prescriptions, filling medication orders
for Pyxis medication units, compounding IV medications in a clean room, inventory/stocking duties, some data
entry.
Experiences Gained
Gained useful teamwork skills working in a fast-paced, critical care environment. Became adept at working in a
clean room environment, which requires exceptional and careful attention to detail. Learned to be more efficient
at given job duties in order to be a better support for the pharmacy crew.
Intake Coordinator
Univera Healthcare
08/2013-09/2015
Williamsville, NY
Duties Performed
Communicated directly with providers' offices via telephone, fax and email. Verified patient demographic and
billing information. Communicated with all customers and staff in a pleasant and professional manner.
Conducted drug utilization reviews, drug interventions and therapy management. Assisted help desk
representatives with claims analysis and billing issues. Aided pharmacists and pharmacy administration team
members in data entry and analysis for audit purposes. Processed prior authorization requests using clinical
judgment and best evidence-based medical practices.
Experiences Gained
Gained extensive knowledge of drug classes and the individual drugs therein. Completed various additional
record-keeping tasks and audits under the supervision of the Clinical Pharmacy Team. Learned to interpret drug
utilization management policies and apply them to prior authorization requests. Acquired insight into how
formularies are built, updated, and maintained. Learned the various intricacies of processing claims for Medicare
and Medicaid members, including notification standards, appeals, and timeframes.
Pharmacy Technician
Walgreens Pharmacy
05/2010-08/2013
Buffalo, NY
Duties Performed
Entered new patient profiles and prescriptions into medication input software system. Communicated directly
with providers via telephone, fax, and email. Provided friendly customer service at prescription drop-off and pickup. Proficiently processed and dispensed written, oral, and electronic prescriptions. Aided customers in dealing
with billing and coverage issues related to their personal insurance, No Fault/Workman's Compensation, EPIC,
and COB “coupon” cards. Performed regular duties as cashier, including but not limited to general money
handling, processing returns/exchanges, and counting down drawers.
Experiences gained
Developed a courteous counter-side manner when dealing with both providers and customers. Learned to
screen calls coming into the pharmacy and route them to the appropriate staff as necessary. Acquired extensive
knowledge of insurance billing practices, including dealing with third party payers and coordination of benefits.
Learned to work in a fast-paced pharmacy that processed up to 500 prescriptions on high volume days with
100% accuracy.
Education and Training
Bachelor of Arts: Anthropology
SUNY at Buffalo
09/2007-06/2009
Buffalo, NY
Experiences Gained
Learned to take the role of active listener in any situation. Gained observational skills necessary to discern fact
from fiction in the case of a possibly unreliable person or narrative. Learned to be not only tolerant but understanding of
different cultural beliefs and practices as well as different social and economic standpoints, which has greatly helped in
dealing with customers from all walks of life.
References
Sanjiv Patel Rph, Staff Pharmacist at Mercy Hospital of South Buffalo
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Colleen Moser, Rph, Community Wellness Outreach Ambassador for Wegmans.
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Cynthia Fouquet, Prior Authorization Intake Supervisor, Univera Healthcare
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