AARON C. RAZON
Taguig City, Metro Manila | (- |-
PROFILE SUMMARY
A BPO professional with 5 years of experience that aims to utilize problem solving skills and
expertise which adds value in maintaining customer satisfaction and improving customer
experience. My background for training and strong passion for people engagement can
contribute to the organization’s growth.
WORK EXPERIENCES
CLIENT OPERATIONS SPECIALIST
Insight Direct Philippines LLC (August 2024 - January 2025)
● Provided accurate and competitive quotations to clients purchasing software products,
ensuring alignment with client needs and expectations.
● Assisted client executives throughout the entire sales process, including pre-sales, order
processing, and after-sales support, ensuring a seamless client experience.
● Closed multiple high-value, million-dollar deals, building strong client relationships and
securing recognition for outstanding sales performance.
● Collaborated with internal teams to streamline the sales process, reinforce standard
operating procedures (SOPs), and enhance overall team efficiency.
● Submitted tickets for escalations, order expediting, creating SKUs, applying special
costing, and resolving sales errors to ensure timely and accurate order fulfillment.
SENIOR PROCESS ASSOCIATE
TCS (Feb 2022 - May 2024)
● Supported cases involving collections, service restorations and payment arrangements
for customers who have pending past due balance and pending write off accounts;
● Handled concerns including customer onboarding, invoice reviews and bill disputes;
● Conducted call flow analysis with team leads and quality analysts which resulted in
higher customer satisfaction and customer retention rate.
● Lead monthly outbound call projects to reach out to over 1000 accounts with aging
invoices or pending write off accounts which helped in increasing revenue beyond 10%;
● Increased productivity rate by collaborating with management and other staff in
disseminating tasks to efficiently complete projects.
CUSTOMER/ TECHNICAL SUPPORT REPRESENTATIVE
VXI NORTH EDSA (May 2019 – Jan 2022)
● Resolved technical concerns including hardware and software issues and network
problems.
● Collaborated with the supervisor on improving scores including tNPS, AHT and other
relevant metrics.
● Utilized softwares for automations and sequences to minimize efforts on admin tasks and
focus on more important tasks and projects.
● Handled inbound and outbound calls for client onboarding, inquiries about products
and services, payment processing, invoice review and bill disputes.
● Achieved/exceeded sales target for multiple line of businesses.
EDUCATION
St. Joseph’s College, Quezon City
Bachelor of Science in Education - Religious Education (June 2015 – May 2019)
SKILLS
Microsoft Excel, Outlook, Powerpoint, Word, Forms, Teams|Highlevel, Zendesk, Genesys,
Netcracker |Google Docs, Sheet, Gmail | Learning and Development, Facilitation | POSS
Ticketing System
