Aaron Paul Rodriguez

Aaron Paul Rodriguez BLOCK 2 LOT 50 TULIP STREET ALECON HOMES CALOOCAN CITY 1420 - | -- Key Strengths ● ● ● ● ● ● ● ● ● ● English Fluency (both written and verbal) Advanced Computer Skills Customer Service In person/ Inbound/ Outbound Sales Outstanding Organizational Skills Problem-Solving Skills Multi-tasking Workplace Diversity Records Management Proficient in Microsoft Office, Oracle, and Basic Computer Apps Professional Experience Sales Specialist and Encoder K Servico Motors and Trade Inc February 2021 - Present Manila, Philippines ● Greet customers arriving at the dealership ● Showcase the dealership’s vehicles and explain their features and warranties to customers ● Answer customer questions about vehicles, financing and purchase process ● Accompany customers on test drives, collecting licenses and documentation beforehand per best practices ● Negotiate prices and trade-in values for customers’ vehicles ● Coordinate with the finance department to determine each customer’s financing and ownership options ● Contact past customers to ensure they are satisfied with their vehicles AT&T Uverse Customer Service Convergys Philippines October 2018 – February 2021 Manila, Philippines ● Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service. ● Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. ● Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications. ● Proactively engage T3 support (network and IT) to address & resolve issues. ● Remain proficient in all billing, rate plan and feature matters. Education ST. CLARE COLLEGE SENIOR HIGH SCHOOL ZABARTE ROAD CAMARIN, CALOOCAN CITY SY 2018 – 2020 DEPARO HIGH SCHOOL SECONDARY YAKAL BARANGAY 168, CALOOCAN CITY SY 2014 – 2018 EULOGIO RODRIGUEZ ELEMENTARY SCHOOL PRIMARY BIGLANG AWA STREET, CALOOCAN CITY SY 2008 – 2014