Aaron Paul Dones

Contact- (Mobile)- www.linkedin.com/in/aaron-pauldones- (LinkedIn) Top Skills Microsoft Office Management Customer Service Aaron Paul Dones Customer Support Specialist at TravelClef I Nutritionist-Dietitian by profession I Quality Assurance Analyst NCR - National Capital Region, Philippines Summary Experienced Customer Specialist with a demonstrated history of working in the computer software industry. Skilled in Microsoft Excel, Customer Service, Microsoft Word, Sales, and Microsoft Office. Strong support professional with a Bachelor of Science in Nutrition and Dietetics focused in Health Services/Allied Health/Health Sciences, General from Polytechnic University of the Philippines. Experience TravelClef Customer Happiness Executive June 2018 - Present Manila RateIt - the market leader in 'on the spot' customer feedback Customer Success Specialist May 2018 - October 2018 (6 months) Manila, Philippines 1. Assist customer resolving their issues through email and phone calls 2. Generate weekly and monthly report regarding customer happiness and another ad hoc task assigned by the manager 3. As CS Specialist, I am tasked to make sure that issues are resolved on a timely manner Alorica Philippines, Inc. Performance Assessment Specialist May 2014 - May 2017 (3 years 1 month) Mandaluyong, Philippines 1. Generates evaluations and provides coaching/feedback for offshore agents located in Pensacola, Florida and Rocky Mount in North Carolina 2. Creates reports such as Root Cause Analysis (RCA) and establishes training plans for the improvement and enhancement of business processes Page 1 of 3 3. Acts as an interim in-charge of the team in the absence of the Supervisor or Manager on the operations floor 4. Our task is to make sure that the agents will do their best to assist the customers in solving their issues; thus, increasing the customer satisfaction rating which is based on a certain guideline. YBM PNT Inc. Online English Teacher September 2012 - May 2013 (9 months) Eastwood, Quezon City 1. Conducted online classes to various students ranging from Kindergarten to senior students working in different companies such as Samsung and LG. 2. Provided feedback to students through daily evaluation after on ways to improve not only their speaking skills but also comprehension and grammar . Neungyule Education Inc (053290) Online English Teacher July 2011 - August 2012 (1 year 2 months) Eastwood, Quezon City 1. Conducted online classes to various students ranging from Kindergarten to senior students working in different companies such as Samsung and LG. 2. Provided feedback to students through daily evaluation after on ways to improve not only their speaking skills but also comprehension and grammar . Otsuka pharmaceutical philippines Nutritionist-Dietitian January 2010 - June 2011 (1 year 6 months) 1. Meet and negotiate with doctors and other healthcare professionals through product presentations 2. Generate Comparative Analysis report 3. Our main goal is to increase product sales, thus we developed our communication and interpersonal skills. Education Professional Regulations Commission Page 2 of 3 Registered Nutritionist-Dietitian, Foods, Nutrition, and Wellness Studies, General · (2015 - 2015) Polytechnic University of the Philippines Bachelor of Science in Nutrition and Dietetics, Health Services/Allied Health/ Health Sciences, General · (2011 - 2015) Page 3 of 3