Aaron Matthews

AARON MATTHEWS IT Professional Senior Level IT professional with over 10 years of hands-on experience in data administration,systems admiinistration, project management, and team leadership as well as customer service support. Demonstrated ability to deliver innovative solutions that improve business operations, reduce costs, and increase efficiency. Proven track record of successful project delivery in fastpaced, high-pressure environments. My ability to analyze complex problems and develop effective solutions has consistently helped my teams and clients achieve their goals. I am passionate about staying up-to-date with the latest technologies and trends, and I thrive in fast-paced, dynamic environments where I can use my skills and experience to drive innovation and create value for my clients and colleagues. Skills • • • • • • Installing, configuring, and maintaining hardware and software systems, including servers, routers, switches, and other network devices. Monitoring system performance and troubleshooting issues as they arise, using diagnostic tools and techniques to identify and resolve problems. Ensuring that systems are secure and protected from unauthorized access, malware, and other threats, by implementing security measures such as firewalls, antivirus software, and intrusion detection systems. Managing user accounts and access permissions, and ensuring that all users have the appropriate level of access to the systems and resources they need. Performing backups and disaster recovery procedures to ensure that critical data and systems can be restored in the event of a system failure or other disaster. Staying up-to-date with the latest trends and technologies in the field, such as wordpress, C# code,Jira, Confluence and evaluating new hardware and software solutions to determine their suitability for the organization's needs. Apple Senior Advisor • • • • • Providing technical support and advice to customers via phone, email, or chat, and resolving complex technical issues related to Apple products and services. Identifying and troubleshooting hardware and software issues, and providing step-by-step guidance to customers to resolve these issues. Escalating issues to higher-level support teams when necessary, and working collaboratively with other teams to resolve issues. Providing feedback to Apple's engineering and product development teams to help improve the quality and reliability of Apple products and services. Maintaining up-to-date knowledge of Apple products and services, as well as industry trends and developments. Systems Analyst • • • • • • Analyzing existing systems and processes to identify areas for improvement, and recommending changes to increase efficiency, reduce costs, and improve overall performance. Working with stakeholders across the organization to gather and document requirements for new systems or system changes, and translating these requirements into technical specifications. Developing and implementing new computer systems or system changes, including testing software applications, integrating new hardware or software components, and ensuring that systems are fully functional and meet business requirements. Providing technical support and guidance to users of the systems, and troubleshooting issues as they arise. Collaborating with other IT professionals, such as developers, network engineers, and database administrators, to ensure that systems are integrated and functioning properly. Staying up-to-date with the latest trends and technologies in the field, and evaluating new hardware and software solutions to determine their suitability for the organization's needs. Employment Systems Administrator Teksystems 1413 Chestnut Street Suite 301 Chattanooga,Tennessee- Apple Senior Advisor Kelly Services 999 West Big Beaver Road Troy, Michigan- Systems Analyst Unisys Corporation 12901 Worldgate Drive, Herndon, VA- Database Administrator BAE Systems 8201 Greensboro Dr. Ste. 1200 McLean, VA- Certifications Cybersecurity Certification 2023 Google Certified Administrator 2022 Implementing & Supporting MS Windows Professional Certification