Aaron Kwesi Adingelah

Aaron Kwesi Adingelah

$40/hr
Customer Relationship Management, Business Planning, Complaints Management, Business Administration
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Accra, Greater Accra, Ghana
Experience:
12 years
AARON KWESI ADINGELAH Email:-Mobile: - PROFILE A Business Administrator with over 12 years’ experience working with multinationals and international development sector, in professional environments. EDUCATION Level 7 Diploma (Masters Equivalent) in Strategic Management and Innovation London School of International Business (October 2020 – date) Commonwealth Executive Masters in Business Administration (CEMBA) Kwame Nkrumah University of Science & Technology, Kumasi, Ghana (Aug 2012 – Jun 2015) Bachelor of Arts – Philosophy with Archaeology University of Ghana, Legon, Accra (Aug. 2004 – Jun 2008) Senior High School Certificate - Business Fijai Senior High School, Sekondi, Western Region, Ghana (Jan 2001 – Aug 2003) WORK HISTORY General Manager Imperial Industries Limited (Oct 2020 – Jan 2022)  Provided strategic direction in the management of the company’s marketing and sales functions in the pursuance of the company’s business objectives  As part of Marketing and Sales Strategy, onboarded Distributors and Retailers, offering relevant training and business support to sustain operations  Implemented appropriate Stakeholder Relationship Management programs to build and strengthen relationship with key stakeholders General Manager Vestel Publications Limited (July 2019 – September 2020)    Provided result oriented leadership over the organization’s Print Factory, Bookshop and Farm operations Procured supplies as required for effective running of various aspects of business units Set, monitored and reported on production/sales targets as required and ensuring rewards are assigned when targets are achieved or exceeded. Administrator Sirius Marketing Ghana Ltd (Oct 2015 – Jun 2019)    Implemented stakeholder relationship management practices to form and deepen partnerships and strengthen business networks, mainly in the mining sector Ensured client satisfaction by leveraging on quality service standards Accurately and timely reported on operations/administrative concerns to Board of Directors. Finance & Administrative Manager USAID SFMP – Daasgift Quality Foundation (Apr 2015 – Sept 2015)      Provided strategic, financial, managerial and operational leadership for the organization to ensure it was vibrant and sustainable Prepared and managed budgets, authorized payments and reported timely monthly on the NGOs over $1 million project held with the United States Agency for International Development Drafted and implemented relevant operational policies for the institution and ensured strict adherence to build a strong organizational culture. Customer Experience Executive/Priority Teller Absa Ghana Ltd (Jun 2010 – Mar 2015)     Customer advisory – handled customer requests and managed relationships of corporate and high net-worth clients in a timely and professional manner Back Office – data capture (SWIFT transfers, salaries, entries) Sales – with great sales skills, consistently exceeded monthly sales targets in insurance and loans by over 30% and acted as Sales Manager when required. Customer Service Assistant/Teller (National Service) Merchant Bank Gh. Ltd (Nov 2008 – Dec 2009)          Front Office – duties included tellering (payment of cheques and remittances), account opening, handling of inter branch correspondence, maintenance of cheque books and stationery inventory, general reconciliation of books Back Office – duties included data entry, processing of Fixed Deposit and salaries of clients, scheduling cheques for clearing at Bank of Ghana. RELEVANT TRAINING AND ACCREDITATIONS  Linomatic Machinery Operation Supervision Linomatic Graphic Industries, Tema, Ghana (July 2019) Megabound Machinery Operation Supervision Megabound India PVT Ltd, Tema, Ghana (Aug 2019)           Social Performance and Client Protection Principles  CDC Consult, Takoradi, Ghana, (July 2015)  Corporate Governance and Risk Management  Asamoah & Williams Consulting, Kumasi, Ghana (June 2015)  Customer Service, Fraud Awareness, Anti-Bribery and Anti-Corruption, Anti-Money Laundering, Tellering Barclays Bank Ghana, Tarkwa, branch 2010 –2014  Complaints Management, Treating Customers Fairly Barclays Training Centre, Accra, Ghana –Jun 2010    INTERESTS Playing lawn tennis, chess, and researching REFEREES Available upon request
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