Aaron Bouchard

Aaron Bouchard 4-801 Gloucester St N Cornwall, Ontario, K6H 3Y2 - SKILLS AND ABILITIES Fluent in both English and French Courteous customer service skills and attentive to customer needs Physically fit and hardworking Excellent computer skills (Microsoft Office Suite, Internet Browsers, Email) Skilled in conflict management Construction and maintenance experience Always willing to learn new skills and abilities Able to work independently or as part of a team Able to write memos and letters as per standard business conventions WORK EXPERIENCE 2017 LRC / Back Office Agent, Atelka Enterprises/Bell Canada, Cornwall Provided support, to field technicians, remotely per their request Corrected orders, and programming of phone number, rollovers Picked up extra work in the KANA system, completed BO referrals, change of order due dates 2016 Customer Service Representative, Atelka Enterprises/ Bell Canada, Cornwall, ON Tended to customer service needs by providing phone and support Provided friendly and courteous customer service Problem solved and met client’s need 2016 Crew Trainer, McDonald's #40468, Bonnyville, AB Followed food safety guidelines Conducted daily inspections Taught proper procedures and guidelines Served as an area manager Operated cash register and dispensed proper change 2014 Grocery Associate, Sobey's # 3158 , Bonnyville, AB Stocked shelves in the grocery department, bagged groceries for customers and carried out if requested by costumer collected shopping carts from parking lot as requested 2013 General Labourer, Ranstad Canada/Eleven Point Logistics, Cornwall, ON Unloaded trailers and sorted boxes as per article number and color Operated RF unit to receive pallets and sort items by priority and type Unloaded pallets and placed them on conveyor to be loaded on trailers Swept and cleaned docks after completion on completed dock door close procedures Seasonal General Labourer, Canada Bread, North Bay, ON Ensured quality of product as it was removed from the pan Kept a clean and tidy work station Performed repetitive task in a fast pace work environment Shipping/receiving and other duties requested by shift supervisor 2012 to 2013 Customer Service Representative, HGS Canada, North Bay, ON Floor Support Team member – supervisory role Tended to customer service needs by providing phone support Provided friendly and courteous customer service Problem solved and met client’s needs 2012 to 2013 Custodian, Les Compagnons, North Bay, ON Maintained cleanliness of establishment Emptied garbage Ensures hall was in proper working order 2011 to 2012 Reservist – Kitchen Helper, Dishwasher, Canadian Armed Forces, North Bay, ON Washed pots and pans Assisted cook in preparing meals Set and cleared tables, served meals Completed foot patrols, weapons training and survival training Seasonal 2011General Labourer/Cleaner, Duchesne Construction, North Bay, ON Provided general assistance to manager Kept work site safe and tidy Ensured tools were kept in proper locations 2008 to 2009Store Standards, Maintenance and Receiving Associate, Wal-Mart Canada North Bay, ON Provided bilingual and courteous customer service Organized and tidied shelves, maintained safety Removed shopping carts from parking lots and aided customers with heavy loads Cleaned and sanitized washrooms EDUCATION AND CERTIFICATIONS 2009 to 2011 Police Foundations Diploma, Canadore College, North Bay, ON 2005 to 2009 Ontario Secondary School Diploma, Algonquin Secondary Catholic High School North Bay, ON .../3 Aaron Bouchard/ Resume Page 3 2014 Class A First Aid Certfication, Safety Buzz, Bonnyville, AB 2014 H2S Alive, Safety Buzz, Bonnyville, AB 2014 Fall Protection Ticket, Safety Buzz, Bonnyville, AB VOLUNTEER EXPERIENCE Executive Board Member, Knights of Columbus, Council #8163 Attended monthly meetings Voted on council affairs and donation requests Volunteer Security Guard, Various Locations, North Bay, ON C2 Centre, Bonnyville,AB