I am a detail-oriented and reliable Customer Experience and Credit Analyst with over 10 years of experience in financial operations, debt recovery, and customer support. I have successfully collected over £90,000 in outstanding payments while maintaining excellent client relationships. I excel in managing high-volume accounts, resolving disputes, and improving processes across global teams. Proficient in Sage, Excel, and various CRM tools, I combine data-driven decision-making with clear communication to deliver efficient and professional solutions. I am passionate about helping clients and teams achieve results.