Aanuoluwapo John Shodipo

AANUOLUWAPO JOHN SHODIPO Objective: to obtain a position as a customer service and technical support representative in a dynamic and fast-paced environment where I can apply my technical expertise and exceptional customer service skills to resolve customer issues and provide an exceptional customer experience. Summary of Qualifications:  5+ years of experience in customer service and technical support roles  In-depth knowledge of various software and hardware applications, troubleshooting techniques, and network infrastructure  Proven track record of delivering excellent customer service and resolving complex technical issues  Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical users in a clear and concise manner  Demonstrated ability to work well under pressure and meet tight deadlines  Proficient in Microsoft Office, CRM systems, and helpdesk software Professional Experience: Customer Service and Technical Support Specialist Lashoppa Inc Ikeja, Lagos. November 2015 – March 2016  Provided technical support to customers via phone, email, and chat, troubleshooting software and hardware issues, diagnosing and resolving network connectivity problems, and providing guidance on how to use various software applications  Ensured customer issues were resolved within the defined service level agreement (SLA), documented all customer interactions in the helpdesk software, and escalated issues to the appropriate department when necessary  Developed and maintained a strong understanding of the company's products and services, and provided expert guidance to customers on how to use them effectively  Coordinated with other teams within the organization to resolve complex technical issues and provide an exceptional customer experience  Received consistently high ratings in customer satisfaction surveys, achieving a 98% satisfaction rate Customer Services Representative / I.T Personnel Shopmydeals (E-Commerce) Egbeda, Lagos. May 2016 – September 2019  Handles customers’ queries and assists with order processing  Handle social media platforms by engaging with customer comments and inquiries  Entering product information into the platforms including promoting and marketing Technical Support Analyst Hillstop Global Concept, Ipaja, Lagos. November 2019 – December 2022  Provided technical support to internal employees, managing and resolving ITrelated issues and requests through the helpdesk system, email, and in-person interactions  Set up new employees' workstations, configured software applications, and installed hardware as required  Documented IT-related issues and resolutions in the helpdesk software, and provided regular updates to employees on the status of their requests  Collaborated with other IT teams to troubleshoot complex technical issues, including network connectivity problems, hardware failures, and software malfunctions  Maintained an accurate inventory of IT equipment and supplies, and coordinated the procurement of new equipment when required Education: Bachelor of Science (Ed.), Computer Science. Tai Solarin University of Education, Ogun State, Nigeria. September 2010 - January 2015 Secondary School Certificate Optimist College, Egbe, Lagos. September 2001 - July 2007 Skills:  Technical troubleshooting and problem-solving  Customer service and communication  Network infrastructure and connectivity  Helpdesk software and CRM systems  Microsoft Office Suite  Time management and prioritization  Dedicated Team Player  Data Analysis  Emotional Intelligence  Attention to details References: Available upon request.